At a Glance
- Tasks: Lead a team in preparing delicious food and ensuring high standards.
- Company: Join Pret, a vibrant company with over 750 shops worldwide.
- Benefits: Earn £16.85 per hour, enjoy free food, and flexible hours.
- Other info: Opportunities for professional growth and a commitment to diversity.
- Why this job: Make a real impact while growing your skills in a fast-paced environment.
- Qualifications: Passion for customer service and team leadership experience.
The predicted salary is between 35000 - 40000 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 11-15 Borough High Street, London SE1 9SE GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
As a Kitchen Leader at Pret a Manger, you’ll play a key role in ensuring the consistent preparation of delicious food that meets our high standards, while leading and inspiring your team to deliver excellence every day. You’ll act as a role model, promoting Pret’s core values and maintaining a safe, clean, and compliant kitchen environment. With a sharp eye for detail, you’ll manage stock counts and complete administrative tasks accurately to support smooth operations. Working closely with Managers, you’ll help oversee shift performance, resolve issues quickly, and ensure every customer enjoys a fresh and satisfying experience.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £16.85 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme, Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and a 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Kitchen Leader - Borough High Street, 11-15 in London employer: Pret A Manger
At Pret a Manger, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of London, our Borough High Street shop provides not only competitive pay and generous benefits like free food and flexible hours but also a clear path for personal and professional growth, with many of our leaders having started from the shop floor. Join us to be part of a community that values kindness, diversity, and making a positive impact while enjoying a fast-paced and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Kitchen Leader - Borough High Street, 11-15 in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show your passion for food and customer service! When you're talking to the interviewers, share your love for creating delicious meals and making customers smile. It’s all about that genuine warmth!
✨Tip Number 3
Be ready to demonstrate your leadership skills! Think of examples where you've inspired a team or solved a problem quickly. Pret values high standards and great energy, so show them you can bring that to the table.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics, growth opportunities, or how they maintain their amazing standards. It’ll make you stand out as someone who’s genuinely keen to join the team.
We think you need these skills to ace Kitchen Leader - Borough High Street, 11-15 in London
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your genuine warmth and passion for food and customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Kitchen Leader role. Mention specific examples of how you've led teams or maintained high standards in previous jobs.
Show Your Passion:Express your love for food and exceptional customer service in your application. We’re looking for someone who shares our enthusiasm for making customers’ days better, so let that passion come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our Pret family!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you understand Pret's core values and what it means to be a Kitchen Leader. Familiarise yourself with their menu and the importance of quality food preparation. This will show your passion for the role and help you connect with the interviewers.
✨Show Your Leadership Skills
Be ready to share examples of how you've led a team in the past. Think about times when you inspired others or resolved conflicts. Pret values leaders who can drive performance and maintain high standards, so highlight your experience in these areas.
✨Emphasise Customer Service
Pret is all about exceptional customer service, so come prepared with stories that showcase your ability to create positive experiences for customers. Whether it's a small act of kindness or going above and beyond, these anecdotes will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how Pret supports its employees. This shows your genuine interest in the company and helps you determine if it's the right fit for you.
