At a Glance
- Tasks: Lead and inspire the Front of House team while delivering exceptional customer service.
- Company: Join Pret, a vibrant company known for delicious food and organic coffee.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible working hours.
- Other info: Enjoy a supportive environment with diverse skill development and community impact.
- Why this job: Be part of a fast-paced team that values kindness and growth opportunities.
- Qualifications: Passion for customer service and leadership skills are essential.
- Front of House Leader
- Part Time 20 hours per week
Pret here!
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth.
Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located at 14 Warren Street, London W1T 5LL GBR.
Overview
Pret is where passionate, hardworking, wonderful people find the confidence and skills they need to grow and choose their unique paths.
The proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
- What we’re looking for
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are part of what makes the Pret experience special.
- Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
Responsibilities
- Lead, coach and mentor Front of House teams, acting as in-shop champions to uphold Pret standards and spirits, and to keep teams and customers happy even when the shop is busy.
- Roll up your sleeves on the coffee machine (with training) and engage with the shop’s figures and daily operations to support shop performance.
- We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you’re part-time).
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership: 50% off food and up to 5 free Barista-made drinks a day
- Loyalty awards at 5, 10, 15, 20 years of service
- Regular rewards and recognition for high standards
- Marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours to fit your priorities
- Comfortable shoes provided for shifts
- Development and values
- Individual ways to grow: opportunities for learning, including fully funded professional qualifications (apprenticeships Level 3) and internal transfer opportunities.
- Diversity and belonging: everyone is welcome and valued for who you are.
- Pace and variety: fast-paced work with diverse skill development.
- Community and purpose: Pret contributes to The Pret Foundation, tackling homelessness and reducing food waste.
- Our values: Happy Teams Happy Customers; Amazing Standards Every day; Never Standing Still; Doing The Right Thing.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Warren Street, 14 in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Pret A Manger and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Leader - Warren Street, 14 in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Pret A Manger that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Pret A Manger.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Pret A Manger get a sense of who you are beyond your experience!
How to prepare for a job interview at Pret A Manger
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Pret A Manger and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
