At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing company with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and great perks.
- Other info: Diverse and inclusive workplace with opportunities for growth and community impact.
- Why this job: Make a real impact while developing your skills in a fun environment.
- Qualifications: Passion for leadership and customer service; experience preferred but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Full time 35 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 3 Mitcham Road, London SW17 9PA GBR
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- And when you’re not, you’ll have our Club Pret Membership (giving you 50% off food and 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Tooting Broadway in London employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in Tooting Broadway, our Front of House Leaders play a crucial role in fostering team spirit and delivering outstanding customer service, all while enjoying benefits like flexible hours, generous leave, and opportunities for professional growth. With a commitment to diversity and community impact, Pret is not just a workplace; it's a place where you can truly make a difference and grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Tooting Broadway in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As a Front of House Leader, you'll be all about inspiring your team and keeping customers happy. Be ready to share examples of how you've done this in the past.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle busy shifts or resolve conflicts within your team. Practising your answers can really help you shine during the interview.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics or growth opportunities at Pret. It’s a great way to demonstrate your enthusiasm and find out if it’s the right fit for you.
We think you need these skills to ace Front of House Leader - Tooting Broadway in London
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for in a Front of House Leader. Mention any relevant leadership experience or customer service roles you've had!
Show Your Enthusiasm:We love candidates who are excited about joining our team! Use your application to express why you want to work at Pret and how you can contribute to our mission of spreading joy and exceptional service.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. They’re all about happy teams and customers, amazing standards, and doing the right thing. Show how you embody these values in your past experiences, and you'll impress the interviewers.
✨Prepare for Team Scenarios
As a Front of House Leader, you'll be leading and inspiring your team. Think of specific examples where you've successfully managed a team or resolved conflicts. Be ready to discuss how you keep spirits high and maintain standards, especially during busy times.
✨Show Your Passion for Customer Service
Pret is all about exceptional customer service, so come prepared to share your passion for making customers' days better. Think of a time when you went above and beyond for a customer and be ready to share that story. It’ll show you understand what makes the Pret experience special.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about opportunities for growth, how they support their teams, or what a typical day looks like for a Front of House Leader. It’s a great way to engage and leave a lasting impression.
