At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant community focused on kindness and growth.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible hours.
- Other info: Opportunities for professional growth and a commitment to diversity.
- Why this job: Make a real impact in a fast-paced environment with lots of variety.
- Qualifications: Passion for leadership and customer service is essential.
The predicted salary is between 31900 - 31900 £ per year.
This role is located in Southern Ticket Hall, Stratford Station, London E15 1DE GBR.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
- They protect the standards and spirits of Pret, keeping standards and spirits high, and our teams and customers happy.
- When the shop gets busy they are actively involved—whether rolling their sleeves up on the coffee machine (with proper training) or immersed in the figures and spreadsheets.
- A people person at heart, with a passion for helping their shop and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: you lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am.
- 28 days annual leave (pro‑rata if part‑time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfortable free shoes to wear on shift.
Individual ways to grow:
We offer lots of opportunities for learning, whether you join us for a short stint or the long game—you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging:
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety:
Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose:
We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
EEO Statement:
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
Front of House Leader - Stratford Station, Petit Pret in London employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values kindness, honesty, and generosity. Located in the bustling Stratford Station, our Front of House Leaders play a crucial role in fostering team spirit and delivering outstanding customer service, all while enjoying benefits like flexible working hours, free food, and opportunities for professional growth. Join us to be part of a community that not only prioritises your development but also makes a positive impact through initiatives like The Pret Foundation.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Stratford Station, Petit Pret in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Pret's website and social media. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be all about inspiring and mentoring your team. Think of examples from your past experiences where you've led a team or provided exceptional customer service, and be ready to share those stories.
✨Tip Number 3
Be prepared for a hands-on role! Since you'll be rolling up your sleeves during busy times, think about how you can demonstrate your willingness to jump in and help out. Show them you're not just a leader but also a team player who loves getting stuck in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Pret family. Don’t forget to highlight your passion for customer service and team leadership in your application!
We think you need these skills to ace Front of House Leader - Stratford Station, Petit Pret in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your authentic self shine through. We want to see the real you, so don’t hold back on sharing your personality and passion for customer service!
Show Your Leadership Skills:Highlight any experience you have in leading teams or mentoring others. We’re looking for people who can inspire and drive their teams, so make sure to include examples of how you've done this in the past.
Keep It Relevant:Tailor your application to the Front of House Leader role. Mention specific skills and experiences that align with our values at Pret, like maintaining high standards and spreading joy among customers and team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before the interview, take some time to familiarise yourself with Pret's values. They’re all about happy teams and customers, amazing standards, and doing the right thing. Be ready to share how you embody these values in your previous roles.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll be inspiring and mentoring your team. Prepare examples of how you've successfully led a team in the past, focusing on your coaching style and how you’ve driven performance while keeping spirits high.
✨Demonstrate Your Passion for Customer Service
Pret is all about exceptional customer service, so think of specific instances where you went above and beyond for customers. Share stories that highlight your warmth and kindness, as well as any small acts of joy you’ve created in previous roles.
✨Be Ready for a Fast-Paced Environment
The role is dynamic and requires quick thinking. Prepare to discuss how you handle busy situations and maintain high standards under pressure. Think of examples where you’ve thrived in a fast-paced environment and how you kept your team motivated during peak times.
