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- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant company making delicious food and coffee across the globe.
- Benefits: Earn £14.81 per hour, enjoy free food, flexible hours, and great perks.
- Why this job: Be part of a fast-paced environment where you can grow and make a difference.
- Qualifications: Passion for leadership and customer service with a drive to achieve high standards.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Full Time 35 hrs flexible across 6 days a week.
At Pret, we are proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you are making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we are doing the right thing and growing fast – it is an exciting team to hop on board.
Growing Good Things: Pret is where passionate, hardworking, wonderful people (like you) find the confidence and skills they need to grow and choose their unique paths. The proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we are looking for: Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it is what makes them, them - whether it is rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you: Be kind, honest and generous: bring genuine warmth and your authentic self to work every day. Bring your passion: share our passion for exceptional customer service. Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £14.81 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you are part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you are working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
Individual ways to grow: We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you are good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging: Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety: Our work is fast paced with lots of variety, you will build a diverse skill set and learn a lot.
Community and purpose: We are proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values: Happy Teams, Happy Customers, Amazing Standards, Every day, Never Standing Still, Doing The Right Thing.
The interview journey: Every interview process at Pret begins with the same two stages: Initial phone screening and a 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We would love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader in London employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader in London
✨Tip Number 1
Get to know Pret's values and culture before your interview. This way, you can show how your passion for exceptional customer service aligns with their mission. Plus, it’ll help you stand out as someone who truly gets what Pret is all about!
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and motivate your team. Think of examples from your past experiences where you've successfully led a team or made someone's day better – these stories will resonate during your interview.
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders who aren’t afraid to jump in when things get busy. Share your willingness to dive into the action, whether it's making coffee or managing figures – it shows you're all in for the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Pret family and ready to grow with us!
We think you need these skills to ace Front of House Leader in London
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your genuine warmth and passion for customer service.
Tailor Your Application: Make sure to highlight your leadership skills and any relevant experience in your application. Show us how you've inspired and driven teams in the past – we love seeing examples of your impact!
Keep It Clear and Concise: While we want to know all about you, keep your application clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. They’re all about happy teams and customers, amazing standards, and doing the right thing. Show how you embody these values in your past experiences and how you can bring them to life as a Front of House Leader.
✨Prepare for Team Scenarios
As a Front of House Leader, you'll be coaching and mentoring your team. Think of specific examples from your previous roles where you've successfully led a team or resolved conflicts. Be ready to discuss how you would handle busy periods and maintain high spirits and standards.
✨Show Your Passion for Customer Service
Pret is all about exceptional customer service, so be prepared to share your passion for making customers' days better. Think of a time when you went above and beyond for a customer and how that experience shaped your approach to service.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training process for new leaders or how Pret supports its employees' growth. It’s a great way to demonstrate your enthusiasm for joining the team.
