At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant community making delicious food and coffee across the globe.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Diversity is celebrated here; everyone is welcome at Pret!
- Why this job: Be part of a fast-paced environment where you can grow and make a real impact.
- Qualifications: Passion for customer service and leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Vitro Building, 62-63 Fenchurch Street, London EC3M 4AQ GBR.
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages: Initial phone screening and a 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader: Lead, Inspire & Deliver Joy in London employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passion and kindness thrive. Located in the heart of London, our Front of House Leaders play a crucial role in inspiring their teams while enjoying benefits like flexible hours, generous leave, and opportunities for professional growth. With a commitment to diversity and community impact, Pret is not just a workplace; it's a place where you can truly make a difference and grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader: Lead, Inspire & Deliver Joy in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will help you understand the vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and lead your team. Think of examples from your past where you've successfully motivated others or handled tricky situations.
✨Tip Number 3
Be ready to roll up your sleeves! Show that you're not afraid to get stuck in, whether it's making coffee or diving into the numbers. Share stories that highlight your hands-on approach and teamwork.
✨Tip Number 4
Don’t forget to showcase your passion for customer service! Pret is all about spreading joy, so think of ways you've gone above and beyond for customers in the past. Let that enthusiasm shine through!
We think you need these skills to ace Front of House Leader: Lead, Inspire & Deliver Joy in London
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your unique approach to leadership.
Tailor Your Application:Make sure to customise your application to highlight how your experiences align with what we’re looking for. Mention specific examples of how you've led teams or spread joy in previous roles – it’ll make you stand out!
Show Your Enthusiasm:We love candidates who are genuinely excited about joining our team. Use your application to express why you want to work at Pret and how you can contribute to our mission of delivering joy to customers every day.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. They’re all about happy teams and customers, amazing standards, and doing the right thing. Show how you embody these values in your past experiences and how you can bring them to life as a Front of House Leader.
✨Prepare for Real Scenarios
Think about specific situations where you've led a team or provided exceptional customer service. Be ready to share these stories during your interview. Pret loves candidates who can demonstrate their ability to inspire and deliver joy, so highlight those moments where you made a difference!
✨Show Your Passion for People
As a Front of House Leader, you'll be working closely with your team and customers. Make sure to express your genuine passion for helping others grow and succeed. Share examples of how you've coached or mentored team members in the past, and how you plan to spread joy in the shop.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about team dynamics, opportunities for growth, or how Pret measures success in their shops. It’s a great way to engage with your interviewers and leave a lasting impression.
