At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant and inclusive workplace in the heart of London.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible hours.
- Other info: Opportunities for growth, diversity, and community involvement.
- Why this job: Make a real impact by spreading joy and kindness every day.
- Qualifications: Passion for leadership and a knack for customer service.
The predicted salary is between 31900 - 31900 £ per year.
This role is located in 35 – 37 Kings Road, London SW3 4NB, UK.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- When the shop gets busy, so do they; they roll up their sleeves on the coffee machine (with training, of course) or immerse themselves in the figures and spreadsheets.
- A people person with a passion for helping their shop and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am.
- 28 days annual leave (pro‑rata if you're part‑time).
- Pension scheme.
- Life assurance: 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you're working.
- Club Pret Membership (50% off food & 5 free barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours.
- Comfortable free shoes to wear on shift.
We also offer:
- Individual ways to grow – opportunities for learning, fully funded professional qualifications (apprenticeships Level 3), and internal transfer opportunities.
- Diversity and belonging – everyone is welcome, we want you to feel confident and valued.
- Pace and variety – fast paced work with lots of variety, building a diverse skill set.
- Community and purpose – making a difference through The Pret Foundation (tackling homelessness, reducing food waste, etc.).
Our values:
- Happy teams, happy customers.
- Amazing standards every day.
- Never standing still.
- Doing the right thing.
The interview journey:
- Initial phone screening and 60‑minute shop‑based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
Front of House Leader -Kings Road, 35-37 in London employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where kindness and authenticity thrive. Our Front of House Leaders play a crucial role in fostering team spirit and delivering outstanding customer service, all while enjoying benefits like flexible working hours, generous leave, and opportunities for professional growth. Located in the heart of London, our Kings Road shop provides a dynamic environment where you can make a real difference in your community through initiatives like The Pret Foundation.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader -Kings Road, 35-37 in London
✨Tip Number 1
Get to know the company culture before your interview. Check out Pret's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and motivate your team. Role-play common scenarios with friends or family to get comfortable with coaching and mentoring on the spot.
✨Tip Number 3
Be ready to share your passion for customer service during the interview. Think of specific examples where you've gone above and beyond for customers. This will demonstrate that you embody the values Pret stands for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Pret family. Don’t forget to follow up after your application to express your enthusiasm!
We think you need these skills to ace Front of House Leader -Kings Road, 35-37 in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your genuine warmth and passion for customer service.
Highlight Your Leadership Skills:Make sure to showcase any experience you have in leading teams or mentoring others. We’re looking for people who can inspire and drive their teams, so share those stories that demonstrate your leadership abilities!
Show Your Passion for Pret:Express your enthusiasm for what makes Pret special. Whether it’s our commitment to high standards or spreading joy through small acts of kindness, let us know why you’re excited about joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate – get your application in today!
How to prepare for a job interview at Pret A Manger
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for exceptional customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with what they’re looking for.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you inspire and motivate your team. Think of a time when you successfully led a team through a busy period or resolved a conflict, and be ready to share that story.
✨Emphasise Teamwork and Kindness
Since they value kindness and generosity, come prepared with anecdotes that showcase your ability to work well with others and spread positivity. Highlight any small acts of kindness you've done in previous roles that made a difference.
✨Know the Company Values
Familiarise yourself with Pret’s values, such as 'Happy teams, happy customers' and 'Doing the right thing'. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining high standards in the shop.
