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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing company with over 750 shops worldwide.
- Benefits: Earn £14.81 per hour, enjoy free food, flexible hours, and great perks.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Passion for customer service and experience in leading teams.
- Other info: Opportunities for growth with fully funded professional qualifications.
The predicted salary is between 27000 - 42000 £ per year.
Full time - 35 hours per week
Pret here! We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast - it's an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we're looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed
You lead with purpose - driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £14.81 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you're working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what's important to you
- Comfy free shoes to wear on shift
We also offer individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal.
Front of House Leader - High Holborn, 240 in London employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - High Holborn, 240 in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This way, you’ll get a feel for the vibe and can chat about it during your interview. Plus, it shows you’re genuinely interested!
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you’ll be all about inspiring your team and keeping customers happy. Think of examples from your past where you’ve done just that, and be ready to share them.
✨Tip Number 3
Show your passion for customer service! Pret is all about making customers’ days better, so come prepared with ideas on how you’d do that. Whether it’s a fun coffee promotion or a new way to engage with customers, let your creativity shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and what we’re looking for!
We think you need these skills to ace Front of House Leader - High Holborn, 240 in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Front of House Leader role. Mention specific examples of how you've led teams or provided exceptional service in the past.
Show Your Enthusiasm: Express your excitement about joining Pret and contributing to our mission. A little enthusiasm goes a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before the interview, dive into what makes Pret special. Familiarise yourself with their values, menu, and customer service approach. This will help you connect your passion for exceptional service to their mission during the interview.
✨Showcase Your Leadership Style
As a Front of House Leader, you'll be inspiring your team. Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others or resolved conflicts, and be ready to share these stories.
✨Emphasise Customer Service
Pret is all about making customers happy. Be prepared to discuss your approach to customer service. Share specific instances where you went above and beyond to create a positive experience for customers.
✨Bring Your Authentic Self
Pret values kindness and authenticity. During the interview, let your personality shine through. Be genuine in your responses and show your enthusiasm for the role and the company culture.
