At a Glance
- Tasks: Lead and inspire the team while ensuring top-notch customer service and shop standards.
- Company: Join Pret, a vibrant company that values kindness and exceptional service.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible hours to fit your lifestyle.
- Other info: Opportunities for growth with funded qualifications and a supportive, diverse community.
- Why this job: Make a real impact by spreading joy and creating positive customer experiences every day.
- Qualifications: Bring your passion for service and a genuine, warm personality to the role.
The predicted salary is between 31900 - 31900 £ per year.
Part Time (24 hours per week) role located at 19 Eastcheap, London W1 1AA, GBR.
Responsibilities
- Lead and inspire the shop floor team, coaching and mentoring.
- Maintain high standards for quality, customer service and cleanliness.
- Support shop operations during busy periods, operating the coffee machine and managing back‑of‑house tasks.
- Monitor sales figures, spreadsheets and protect profit.
- Engage with customers to keep them happy and build a positive experience.
Qualifications
- Be kind, honest and generous: bring genuine warmth and authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness such as a free coffee contribute to the Pret experience.
- Experience needed: support team performance, protect profit and keep customers happy through high standards and great energy.
Benefits
- Hourly rate of £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3–5 am.
- 28 days annual leave (pro‑rata if part‑time).
- Pension scheme.
- Life Assurance at 3× annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink during shifts.
- Club Pret Membership (50 % off food and up to 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15 and 20 years’ service.
- Regular rewards and recognition for excellent standards.
- Marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours to accommodate your life.
- Comfy free shoes to wear on shift.
Additional Opportunities
- Individual ways to grow: fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities.
- Diversity and belonging: Everyone is welcome and valued.
- Pace and variety: fast‑paced work with lots of variety allows you to build a diverse skill set.
- Community and purpose: contribute through The Pret Foundation programmes.
Values
- Happy Teams, Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
EEO Statement
Everyone is welcome at Pret. We encourage applications from under‑represented groups, including women, people with disabilities, neurodiversity, ethnic minorities and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process.
Front of House Leader - Eastcheap, 19 in London employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values kindness, authenticity, and passion for customer service. Located in the heart of London at 19 Eastcheap, our Front of House Leaders enjoy competitive pay, flexible hours, and numerous benefits including free food during shifts and opportunities for professional growth through fully funded qualifications. Join us to be part of a community that celebrates diversity and rewards excellence, all while making a positive impact through our foundation programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Eastcheap, 19 in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's values and mission. This way, you can show how your vibe matches theirs and how you can contribute to their happy teams and happy customers.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you’ve gone above and beyond for someone. Share those stories during your chat!
✨Tip Number 3
Be ready to demonstrate your leadership skills! As a Front of House Leader, you'll need to inspire your team. Think of times when you've coached or mentored others and be prepared to discuss how you can bring that energy to Pret.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about team dynamics, training opportunities, or how they maintain high standards. It’ll help you stand out and show that you’re genuinely excited about joining the team.
We think you need these skills to ace Front of House Leader - Eastcheap, 19 in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your genuine self shine through. We want to see your warmth and authenticity, so don’t hold back on showing us who you really are!
Show Your Passion:Make sure to highlight your love for exceptional customer service in your application. Share any experiences that demonstrate how you've spread joy and made customers happy in the past.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we're looking for. This shows us that you’re not just applying anywhere, but you really want to be part of our team at 19 Eastcheap.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Pret A Manger
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to make a customer's day better. This aligns perfectly with the values of kindness and generosity that the company cherishes.
✨Demonstrate Leadership Skills
As a Front of House Leader, you'll be expected to inspire and coach your team. Prepare to discuss your leadership style and provide examples of how you've successfully motivated others in previous roles. Highlight any experience you have in mentoring or training team members.
✨Know the Business Inside Out
Familiarise yourself with the company's operations, especially regarding sales figures and profit protection. Be ready to discuss how you would monitor these aspects in your role. Showing that you understand the business side will demonstrate your commitment to maintaining high standards and supporting shop operations.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking thoughtful questions about the team culture and how they maintain high standards. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
