At a Glance
- Tasks: Lead and inspire your team while ensuring exceptional customer service.
- Company: Join Pret, a vibrant and inclusive workplace in the heart of London.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible hours.
- Other info: Opportunities for growth, learning, and community involvement await you.
- Why this job: Make a real impact by spreading joy and coaching your team.
- Qualifications: Passion for customer service and leadership experience required.
This role is located in 32 Avery Row, London, W1K 4BE, GBR.
Responsibilities
- Front of House Leaders are in‑shop champions, coaching and mentoring their teams.
- They protect the standards and spirit of Pret, ensuring teams and customers are happy.
- They manage the shop operation, work when busy, and maintain high standards and profits.
- They are people people, passionate about helping the shop and people grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: you lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro‑rata if you’re part‑time)
- Pension scheme, life assurance at 3× annual salary & virtual GP, healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and up to 5 free barista‑made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfortable free shoes to wear on shift
Additional growth opportunities
- Individual ways to grow: We offer lots of opportunities for learning, fully funded professional qualifications—apprenticeships Level 3 and internal transfer opportunities.
- Diversity and belonging: Everyone is welcome; we want you to feel confident and valued for who you are.
- Pace and variety: Our work is fast paced with lots of variety – build a diverse skill set and learn a lot.
- Community and purpose: We’re proud to make a difference through The Pret Foundation.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
Ethical and inclusive recruitment
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
Front of House Leader - Avery Row in London employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where kindness and authenticity thrive. As a Front of House Leader at our Avery Row location, you'll enjoy competitive pay, generous benefits including free food and flexible hours, and numerous opportunities for personal and professional growth. Join us in creating joyful experiences for our customers while being part of a diverse team that values every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Avery Row in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pret A Manger. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pret A Manger
Don't be shy about reaching out to Pret A Manger directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Leader - Avery Row in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pret A Manger and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pret A Manger
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
