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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a global leader in delicious food and organic coffee with over 750 shops worldwide.
- Benefits: Earn £14.81 per hour, enjoy free food, flexible hours, and a range of health benefits.
- Why this job: Make a real impact while growing your skills and career in a supportive, fun atmosphere.
- Qualifications: Passion for customer service and experience in leading teams to success.
- Other info: Diverse and inclusive workplace with opportunities for professional growth and community impact.
The predicted salary is between 12 - 16 £ per hour.
We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast - it's an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we're looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £14.81 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you're working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
Individual ways to grow
We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety
Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
Community and purpose
We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us. We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - 217 Strand in London employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - 217 Strand in London
✨Tip Number 1
Get to know the company culture before your interview. Dive into Pret's values and mission, and think about how your own experiences align with them. This will help you connect better during the interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be all about inspiring and leading your team. Think of examples from your past where you've successfully motivated others or handled tricky situations. This will give you confidence when discussing your leadership style.
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders who aren't afraid to jump in and help out. Prepare to share stories about times you've tackled challenges head-on, whether it was during busy shifts or while managing a team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Pret family. We can't wait to see what you bring to the table!
We think you need these skills to ace Front of House Leader - 217 Strand in London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight your leadership skills and experience in fast-paced environments. Show us how you can inspire and drive a team to success!
Show Your Passion: We love candidates who share our enthusiasm for exceptional service. Include examples of how you've spread joy or gone the extra mile for customers in your previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to get your application and start the conversation about your future with Pret!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you understand Pret's values and what makes it unique. Familiarise yourself with their menu, customer service philosophy, and community initiatives. This will show your genuine interest and help you connect with the interviewers.
✨Show Your Leadership Skills
As a Front of House Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a busy situation. Highlight your ability to maintain high standards while keeping spirits high.
✨Be Yourself
Pret values authenticity, so don’t be afraid to let your personality shine through. Share your passion for exceptional customer service and how you spread joy in your previous roles. Remember, they want to see the real you!
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about team dynamics, opportunities for growth, or how they maintain their high standards. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
