At a Glance
- Tasks: Support daily operations and lead a team to deliver exceptional customer service.
- Company: Join Pret a Manger, a leader in delicious food and organic coffee.
- Benefits: Competitive salary, bonus, 33 days leave, and free medical cover.
- Other info: Opportunities for growth, community involvement, and a diverse workplace.
- Why this job: Make a real impact while fostering a positive and inclusive work environment.
- Qualifications: Experience in retail or hospitality with strong leadership skills.
The predicted salary is between 34654 - 35654 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
As an Assistant Manager at Pret a Manger, you’ll support the General Manager in overseeing daily store operations to ensure everything runs smoothly. You’ll help lead and motivate the team to deliver outstanding customer service and consistently high-quality food, while fostering a positive and inclusive work environment built on teamwork and camaraderie. By leading from the front you’ll ensure exceptional customer experiences and resolve any issues promptly. You’ll assist in training and developing team members, helping them grow professionally within Pret. Working closely with both front‑of‑house and back‑of‑house teams, you’ll contribute to efficient service, uphold health and safety standards, and support stock control through stock ordering, stock takes, and waste reduction.
Leaders, inspirers, and drivers of their teams, our Managers are our in‑shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience: You’ve got experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.
We offer
- £34,654 - £35,654
- 15% quarterly bonus
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost.
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years.
- Life assurance at 3x annual salary.
- Loyalty award for 5, 10, 15, 20 years’ service.
- Flexible Benefits Platform packed with lifestyle discounts.
- Season ticket loans.
- Healthcare cash plan.
- Financial wellbeing provisions.
- Free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support our charity, The Pret Foundation.
- Comfy free shoes to wear on shift.
- Individual ways to grow: we offer lots of opportunities for learning, whether you join us for a short stint or the long game; you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging: Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety: Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose: We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
Assistant Manager (Front of House)-Shoreditch High Street, 192 in London employer: Pret A Manger
At Pret a Manger, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values kindness, honesty, and generosity. As an Assistant Manager at our Shoreditch High Street location, you'll enjoy competitive benefits including a generous annual leave package, private medical cover, and opportunities for professional growth through fully funded qualifications. Join us in creating a positive impact within the community while leading a passionate team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager (Front of House)-Shoreditch High Street, 192 in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As an Assistant Manager, you'll be leading a team, so share examples of how you've motivated others or resolved conflicts in the past. We love a good story!
✨Tip Number 3
Be ready to roll up your sleeves! Talk about your hands-on experience in retail or hospitality. Whether it’s making coffee or managing stock, showing that you're not afraid to dive in will impress us.
✨Tip Number 4
Don’t forget to highlight your passion for customer service! Share how you've gone above and beyond to create amazing experiences for customers. It’s all about spreading joy, after all!
We think you need these skills to ace Assistant Manager (Front of House)-Shoreditch High Street, 192 in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for exceptional customer service shine through. We want to see how you connect with our values and how you can bring that warmth and authenticity to the team.
Tailor Your Experience:Make sure to highlight your relevant experience in retail or hospitality. We’re looking for leaders who can drive profit and deliver great customer experiences, so share specific examples of how you've done this in the past.
Be Yourself:Don’t be afraid to let your personality come through in your application. We value kindness, honesty, and generosity, so show us who you are and how you can contribute to a positive work environment at Pret.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pret a Manger’s values and mission. Understand their commitment to quality food and exceptional customer service. This will help you align your answers with what they stand for.
✨Show Your People Skills
As an Assistant Manager, you'll be leading a team, so highlight your experience in motivating and developing others. Share specific examples of how you've fostered teamwork and resolved conflicts in previous roles.
✨Be Ready for Scenarios
Prepare for situational questions that might come up during the interview. Think about how you would handle busy periods, customer complaints, or training new staff. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Bring Your Passion
Let your enthusiasm for customer service shine through. Talk about why you love working in hospitality and how you can contribute to creating joyful experiences for customers. A genuine passion can set you apart from other candidates.
