At a Glance
- Tasks: Provide IT support, manage tickets, and troubleshoot issues for users.
- Company: Join Pret, a vibrant company with a focus on teamwork and innovation.
- Benefits: Earn £27,000 plus bonuses, enjoy free food, and 33 days of leave.
- Other info: Flexible shifts, growth opportunities, and a supportive community.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: Passion for IT, strong problem-solving skills, and a friendly attitude.
The predicted salary is between 27000 - 27000 £ per year.
Pret is seeking a 1st Line Support Technician to provide IT support and administrative duties to all end users seeking IT assistance.
Key Responsibilities
- Manage and prioritise IT tickets, ensuring they are assigned to the appropriate teams efficiently.
- Keep users informed on the status of their IT requests and provide timely updates.
- Respond to SOC Alerts and contact and verify incident related information.
- Update Antivirus, isolate assets, verify user action.
- Diagnose and resolve IT issues, including password resets, system reboots, and access permissions.
- Serve as the first contact for IT support through phone, email, and chat, ensuring all issues are logged correctly.
- Escalate complex or unresolved issues to senior team members in line with SLA requirements.
- Support the setup and configuration of IT hardware, including mobile phones, tablets, laptops, and desktops.
- Carry out IT administration tasks across core business systems.
- Maintain and update knowledge base documentation to enhance internal processes.
- Monitor and track IT Service Desk activity to ensure queries are being addressed, followed up, and escalated where needed.
- Install, configure, and troubleshoot software applications as required.
- Be part of a shift-based system to help cover our global teams.
Experience and Skills Required
- Strong enthusiasm for IT and a desire to build a career in IT support.
- Quick learner with the ability to retain technical information.
- Self‑motivated and proactive in addressing IT challenges.
- Excellent attention to detail.
- Strong analytical and troubleshooting skills.
- Ability to prioritise and manage multiple tasks in a fast‑paced environment.
- Excellent customer service skills with a problem‑solving approach.
- Experience working in a collaborative, team‑based environment.
- Strong communication skills with the ability to explain IT issues clearly.
- Friendly and approachable attitude, even under pressure.
Shift Pattern
This role is based at Pret’s secondary office in Manchester and operates on a 24/7 shift pattern. Shift times rotate across the following schedules: 07:00–15:30, 10:00–18:30, 15:00–23:30, and 23:00–07:30.
Benefits
- £27,000 per annum plus 10% bonus potential
- Gold Card – complimentary food and drinks at the office and up to 5 Barista‑made drinks a day with 50% off elsewhere
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days with tenure
- Free private medical cover, with optional family/partner add‑on for an additional cost
- 4% of your pension contribution matched by Pret, rising to 5% after 5 years
- Life assurance at 3x annual salary
- Loyalty award for 5, 10, 15, 20 years of service
- Flexible Benefits Platform packed with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support Our charity, The Pret Foundation
Growth and Development
- Fully funded professional qualifications, leadership development and mentoring opportunities.
- Diversity and belonging initiatives ensuring everyone feels confident and valued.
- Pace and variety of work that builds a diverse skill set.
- Community and purpose work through charitable initiatives.
Election Deadline
Applications must be submitted by 28th June 2026.
1st Line Support Technician in London employer: Pret A Manger
Pret is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee well-being and growth. With competitive benefits such as a £27,000 salary, generous annual leave, and fully funded professional qualifications, Pret fosters an environment where IT support technicians can thrive and develop their careers. The company also champions diversity and community engagement, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pret A Manger values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pret A Manger might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pret A Manger!
✨Direct Apply to Pret A Manger
Let's not forget to apply directly through the Pret A Manger website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Support Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pret A Manger.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pret A Manger. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pret A Manger
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
