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For Companies At a Glance
- Tasks: Support daily operations, lead the team, and ensure outstanding customer service.
- Company: Join Pret, a vibrant company with over 750 shops worldwide.
- Benefits: Enjoy competitive salary, 33 days leave, free medical cover, and flexible benefits.
- Other info: Diversity and inclusion are at our core; everyone is welcome at Pret.
- Why this job: Grow your career in a fast-paced environment while making a positive impact.
- Qualifications: Experience in retail or hospitality and strong leadership skills required.
The predicted salary is between 28800 - 43200 £ per year.
We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast - it's an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we're looking for
As an Assistant Manager at Pret a Manger, you'll support the General Manager in overseeing daily store operations to ensure everything runs smoothly. You'll help lead and motivate the team to deliver outstanding customer service and consistently high-quality food, while fostering a positive and inclusive work environment built on teamwork and camaraderie. By leading from the front, you'll ensure exceptional customer experiences and resolve any issues promptly. You'll assist in training and developing team members, helping them grow professionally within Pret. Working closely with both front-of-house and back-of-house teams, you'll contribute to efficient service, uphold health and safety standards, and support stock control through stock ordering, stock takes, and waste reduction.
Leaders, inspirers, and drivers of their teams, our Managers are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
Be kind, honest and generous: bring genuine warmth and your authentic self to work every day. Bring your passion: share our passion for exceptional customer service. Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience: You've got experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences - all while keeping energy and standards high.
We offer
- Insert salary band
- 15% quarterly bonus
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you're with us.
- Free private medical cover, with the option to add family or partner at an additional cost
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years
- Life assurance at 3x annual salary
- Loyalty award for 5, 10, 15, 20 years' service
- Flexible Benefits Platform packed with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support our charity, The Pret Foundation
- Comfy free shoes to wear on shift
Individual ways to grow
We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety
Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
Community and purpose
We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First stage virtual interview on Teams (60min); Second stage shop experience in person (60min). Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us. We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.
Assistant Manager - Heathrow in Hounslow employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Heathrow in Hounslow
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As an Assistant Manager, you'll be leading a team, so share examples of how you've motivated others or resolved conflicts in the past. We want to see your passion for teamwork!
✨Tip Number 3
Prepare for the shop experience! The second stage of the interview is all about showing what you can do in a real setting. Brush up on your coffee-making skills and be ready to jump in and help out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen and ready to join the Pret family!
We think you need these skills to ace Assistant Manager - Heathrow in Hounslow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail or hospitality. Mention specific examples of how you've led a team or delivered great customer experiences – we love hearing those stories!
Show Your Enthusiasm: Express your excitement about joining Pret and contributing to our mission. Whether it’s about making delicious food or spreading joy, let us know why you’re passionate about being part of our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, dive into what makes Pret special. Familiarise yourself with their values, like 'Happy Teams Happy Customers' and their commitment to sustainability. This will help you connect your answers to their mission and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated others or resolved conflicts. Highlight how you can inspire your team to deliver exceptional customer service and maintain high standards.
✨Be Ready for Real Scenarios
Expect situational questions during your interview. Think about how you'd handle busy periods, customer complaints, or team training. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving skills effectively.
✨Bring Your Authentic Self
Pret values kindness and authenticity. Be yourself during the interview and let your passion for customer service shine through. Share personal stories that reflect your warmth and generosity, as these qualities are key to fitting in with the Pret culture.