At a Glance
- Tasks: Support daily operations and lead a passionate team to deliver exceptional customer service.
- Company: Join Pret, a vibrant company known for delicious food and organic coffee.
- Benefits: Enjoy 33 days of annual leave, free medical cover, and a quarterly bonus.
- Other info: Diversity is celebrated here; everyone is welcome at Pret!
- Why this job: Be part of a fast-paced environment where you can grow and make a difference.
- Qualifications: Experience in retail or hospitality with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Pret is proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together we’re redoing the right thing and growing fast – it’s an exciting team to hop on board.
Growing Good Things Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What we’re looking for:
- Support the General Manager in overseeing daily store operations to ensure everything runs smoothly.
- Help lead and motivate the team to deliver outstanding customer service and consistently high-quality food, while fostering a positive and inclusive work environment built on teamwork and camaraderie.
- By leading from the front, ensure exceptional customer experiences and resolve any issues promptly.
- Assist in training and developing team members, helping them grow professionally within Pret.
- Work closely with both front-of-house and back-of-house teams to contribute to efficient service, uphold health and safety standards, and support stock control through stock ordering, stock takes, and waste reduction.
Leaders, inspirers, and drivers of their teams, our Managers are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they – it’s what makes them, them – whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience: you have experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.
We offer:
- 15% quarterly bonus
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost.
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years.
- Life assurance at 3 x annual salary.
- Loyalty award for 5, 10, 15, 20 years’ service.
- Flexible Benefits Platform packed with lifestyle discounts.
- Season ticket loans.
- Healthcare cash plan.
- Financial wellbeing provisions.
- Free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support our charity, The Pret Foundation.
- Comfortable free shoes to wear on shift.
Individual ways to grow:
- We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us, including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging: Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety: Our work is fast paced with lots of variety; you’ll build a diverse skill set and learn a lot!
- Community and purpose: We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages: first stage virtual interview on Teams (60 min); second stage shop experience in person (60 min).
We encourage diversity: Everyone is welcome at Pret. We encourage applications from under-represented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
Assistant Manager (Front of House) - Heathrow T5 in Hounslow employer: Pret A Manger
Pret is an exceptional employer that fosters a vibrant and inclusive work culture, where passionate individuals can thrive and develop their careers. With generous benefits such as 33 days of annual leave, free private medical cover, and opportunities for professional growth through fully funded qualifications, employees at Heathrow T5 are empowered to make a meaningful impact while enjoying a supportive community. Join us in creating joyful customer experiences and contributing to positive change through The Pret Foundation.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager (Front of House) - Heathrow T5 in Hounslow
✨Tip Number 1
Get to know Pret's vibe! Before your interview, pop into a shop and soak up the atmosphere. Chat with the team, observe how they interact with customers, and see what makes them tick. This will help you connect during your interview and show that you're genuinely interested in being part of the Pret family.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be leading a team and creating amazing customer experiences. Think of examples from your past where you've motivated a team or resolved a tricky situation. Share these stories during your interview to showcase your leadership style and passion for service.
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders. During your interview, express your willingness to jump in and help out wherever needed, whether it's making coffee or managing stock. This shows you're not just about the title but are genuinely invested in the team's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the opportunities we offer at Pret. Don’t forget to highlight your unique skills and experiences that align with our values – we want to see the real you!
We think you need these skills to ace Assistant Manager (Front of House) - Heathrow T5 in Hounslow
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail or hospitality. Show us how your skills align with what we’re looking for in an Assistant Manager at Pret!
Show Your Leadership Skills:We love a good leader! Share examples of how you've motivated a team or resolved issues in a busy environment. This will help us see how you can contribute to our positive and inclusive work culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before the interview, dive into Pret's values and mission. Understand what makes them tick, from their commitment to exceptional customer service to their community initiatives. This knowledge will help you connect your experiences to their ethos during the conversation.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, resolved conflicts, or improved customer experiences. Be ready to discuss specific situations where your leadership made a difference.
✨Emphasise Teamwork and Inclusivity
Pret values a positive and inclusive work environment. Share stories that highlight your ability to foster teamwork and camaraderie. Discuss how you've supported colleagues and contributed to a friendly atmosphere, as this aligns with what they're looking for.
✨Prepare for Practical Scenarios
Expect to face real-life scenarios during the shop experience stage. Think about how you'd handle busy periods, customer complaints, or stock control issues. Practising these situations can help you demonstrate your problem-solving skills and readiness for the role.
