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For Companies At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant company known for delicious food and organic coffee.
- Benefits: Earn £14.81 per hour, enjoy free food, flexible hours, and 28 days leave.
- Why this job: Be part of a fast-growing team where you can make a real impact.
- Qualifications: Passion for customer service and experience in leading teams.
- Other info: Opportunities for professional growth and fun workplace culture.
The predicted salary is between 25000 - 42000 £ per year.
Ensure all your application information is up to date and in order before applying for this opportunity.
We are proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you are making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we are doing the right thing and growing fast - it is an exciting team to hop on board!
Growing Good Things: Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we are looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy.
- When the shop gets busy, so do they; it is what makes them, them - whether it is rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £14.81 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you are part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you are working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years' service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what is important to you.
- Comfy free shoes to wear on shift.
We also offer individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you are good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal.
Retail and Front of House Manager in Harrogate employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Front of House Manager in Harrogate
✨Tip Number 1
Get to know the company culture! Before you step into that interview, do a bit of homework on Pret. Understand their values and what makes them tick. This way, you can show off your passion for exceptional customer service and how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on those key qualities they’re looking for, like leadership and team spirit. The more comfortable you are talking about your experiences, the better you'll shine when it counts.
✨Tip Number 3
Be yourself! Pret values authenticity, so don’t be afraid to let your personality shine through. Share your genuine passion for helping others and how you’ve spread joy in previous roles. It’s all about connecting with the team and showing you’re a people person.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest opportunities and updates. Don’t miss out on the chance to join a fantastic team where you can grow and thrive!
We think you need these skills to ace Retail and Front of House Manager in Harrogate
Some tips for your application 🫡
Keep It Fresh: Make sure your CV and cover letter are up to date with your latest experiences and skills. We want to see the real you, so highlight what makes you a great fit for the Retail and Front of House Manager role!
Show Your Passion: Let your enthusiasm for exceptional customer service shine through in your application. We love seeing candidates who share our passion for making every customer's day a little brighter!
Be Authentic: Bring your genuine self to the application process. We value kindness and honesty, so don’t be afraid to show us your personality and how you can contribute to our Pret family.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to get your application and start the conversation about your future with Pret!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pret's values and what makes them unique. Brush up on their menu, especially any seasonal items or popular drinks. This shows your genuine interest in the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Retail and Front of House Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your People Skills
Pret is all about creating a warm and welcoming environment. Be ready to discuss how you build relationships with both customers and team members. Share specific instances where your kindness and generosity made a difference in someone’s day.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. Ask about opportunities for growth within Pret or how they maintain high standards in customer service. This not only shows your interest but also helps you gauge if the company is the right fit for you.