At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant food company with over 750 shops worldwide.
- Benefits: Earn £15.81 per hour, enjoy free food, and flexible hours.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Passion for customer service and leadership skills are essential.
The predicted salary is between 32900 - 40000 € per year.
Full Time – 35 hours per week. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. This role is located in South Terminal IDL, Unit ACU06, Gatwick RH6 0NP GBR.
Growing Good Things Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.81 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3–5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme, Life Assurance at 3x annual salary & virtual GP Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and to 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
Individual ways to grow
We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety
Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose
We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams, Happy Customers.
- Amazing Standards Every day.
- Never Standing Still.
- Doing The Right Thing.
EEO Statement
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
Front of House Leader - Gatwick Airport in Guildford employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located at Gatwick Airport, our Front of House Leaders play a crucial role in fostering a supportive environment, with opportunities for personal growth through fully funded qualifications and a commitment to diversity and inclusion. With competitive pay, flexible hours, and a range of benefits including free food and drink, we ensure our team members feel valued and empowered to make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Gatwick Airport in Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As a Front of House Leader, you'll be all about inspiring and mentoring your team. Share examples of how you've done this in the past to really impress.
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders. Prepare to discuss how you handle busy times and keep spirits high while maintaining those amazing standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the Pret family!
We think you need these skills to ace Front of House Leader - Gatwick Airport in Guildford
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your unique approach to leadership.
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Front of House Leader role. Mention specific examples of how you've led teams or provided exceptional service in the past.
Show Your Passion:We love seeing candidates who are genuinely excited about the role. Share your enthusiasm for food, coffee, and creating a positive atmosphere for both customers and team members in your application.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before the interview, take some time to familiarise yourself with Pret's core values. They’re all about happy teams and amazing standards, so think of examples from your past experiences that showcase how you embody these values. This will help you connect with the interviewers and show that you're a great fit for their culture.
✨Showcase Your People Skills
As a Front of House Leader, you'll be leading and inspiring your team. Prepare to discuss your leadership style and share specific instances where you've successfully motivated a team or resolved conflicts. Highlighting your ability to spread joy and maintain high spirits will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect situational questions that assess how you handle busy periods or customer complaints. Think about how you would roll up your sleeves during peak times or how you would ensure customer satisfaction. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Express Your Passion for Customer Service
Pret is all about exceptional customer service, so be prepared to discuss what that means to you. Share your passion for creating memorable experiences for customers and any relevant experiences where you went above and beyond to make someone’s day better. This will demonstrate your alignment with Pret's mission.
