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For Companies At a Glance
- Tasks: Lead store operations, manage staff, and ensure customer satisfaction.
- Company: Join Pret a Manger, a beloved fast-casual restaurant chain focused on quality and sustainability.
- Benefits: Enjoy free meals, private healthcare, 33 days holiday, and a generous bonus scheme.
- Why this job: Be part of a dynamic team with opportunities for growth and professional development.
- Qualifications: Previous leadership experience in hospitality and strong communication skills required.
- Other info: Join a company that values innovation and gives back to the community.
Join Our Team as a General Manager at Pret a Manger! Are you a dynamic leader with a passion for driving excellence in customer service and team performance? We're seeking an enthusiastic and experienced General Manager to lead our team and uphold the exceptional standards of Pret a Manger.
Role Overview: As a General Manager, you'll be responsible for overseeing all aspects of store operations, including staffing, sales, financial management, and customer satisfaction. You'll lead by example, motivating and inspiring your team to deliver exceptional service while driving business growth and profitability.
Key Responsibilities:
- Lead and manage all aspects of store operations, including staffing, scheduling, and inventory management.
- Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
- Foster a positive and inclusive work environment by coaching, training, and developing team members.
- Ensure compliance with company policies, procedures, and health and safety regulations.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Prepare and analyze financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.
- Collaborate with other departments, such as marketing and supply chain, to implement company initiatives and achieve business objectives.
Skills and Experience:
- Previous experience in a leadership role within the hospitality industry.
- Strong interpersonal and communication skills, with the ability to motivate and inspire a diverse team.
- Excellent organizational and problem-solving abilities, with a focus on attention to detail.
Pret Behaviours:
- Passion
- Clear Communication
- Team Working
- Great Execution
- Open to Change
- Business Sense
- Realising Potential
- One Pret
- Thoughtful Leadership
We Offer:
- £39,163 - £40,913 per annum
- 20% quarterly bonus
- Free meals while you're working
- Club Pret Membership, with 50% off food and 5 free drinks a day
- Private Healthcare
- 33 days of holidays
- Your Pret Benefits employee discount program (Retails, Food, restaurants, Gym, etc)
- Free shoes
- Pension scheme
- Length of service reward
- Legendary Pret parties
- And more
You want career growth? Outstanding training and development (our CEO, Pano, joined Pret as an Assistant Manager 20 years ago and there are so many more stories of amazing careers at Pret). Grow with us and earn professional qualifications: we offer Apprenticeships Level 4 and beyond. Use of our internal Opportunity Network to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About Us: Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don't sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.
If you're ready to take the next step in your career and lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the Pret a Manger family and make a difference in the lives of our customers and team members alike.
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with Pret a Manger's values and behaviours. Understanding their commitment to quality, sustainability, and customer service will help you align your leadership style with their expectations during the interview.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to lead a diverse team and drive sales. Highlight specific instances where you've successfully managed operations or improved customer satisfaction.
✨Tip Number 3
Research current trends in the hospitality industry, especially those related to fast-casual dining. Being knowledgeable about market dynamics can help you discuss how you would implement effective strategies at Pret.
✨Tip Number 4
Network with current or former employees of Pret a Manger if possible. Gaining insights into the company culture and operational challenges can provide you with valuable information to discuss during your interview.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles within the hospitality industry. Emphasise your skills in team management, customer service, and financial oversight, as these are key for the General Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to drive team performance. Use specific examples from your past experiences to demonstrate how you align with Pret a Manger's values and behaviours.
Highlight Relevant Skills: In your application, focus on your strong interpersonal and communication skills. Mention any experience you have with coaching and developing team members, as well as your problem-solving abilities and attention to detail.
Show Enthusiasm for the Brand: Express your enthusiasm for Pret a Manger and its commitment to quality and sustainability. Mention any personal experiences you have with the brand and how they resonate with your own values, which can help you stand out as a candidate.
How to prepare for a job interview at Pret A Manger
✨Show Your Leadership Skills
As a General Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on motivating and inspiring others to achieve their best.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the role, such as sales figures and P&L statements. Be ready to discuss how you would analyse these metrics to drive profitability and improve store performance.
✨Emphasise Customer Service Excellence
Pret a Manger prides itself on outstanding customer experiences. Be prepared to share your strategies for handling customer feedback and complaints, showcasing your commitment to maintaining high service standards.
✨Demonstrate Adaptability
The hospitality industry is ever-changing, so it's important to show that you're open to change. Share examples of how you've adapted to new challenges or implemented innovative solutions in previous roles.
