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For Companies At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £14.81 per hour, enjoy free food, flexible hours, and great perks.
- Why this job: Be part of a fast-paced environment where you can grow and make a difference.
- Qualifications: Passion for customer service and experience in leading teams.
- Other info: Diversity is celebrated here; everyone is welcome at Pret!
The predicted salary is between 12 - 17 £ per hour.
Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
We are proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you are making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we are doing the right thing and growing fast - it is an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What we are looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it is what makes them, them - whether it is rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed: You lead with purpose - driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £14.81 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you are part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you are working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what is important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you are good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you will build a diverse skill set and learn a lot!
- Community and purpose - We are proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and a 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.
We would love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Westfield, White City employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Westfield, White City
✨Tip Number 1
Get to know the company culture before your interview. Check out Pret's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and motivate your team. Think of examples from your past experiences where you've led a team or provided exceptional customer service to share during your interview.
✨Tip Number 3
Be ready to roll up your sleeves! Pret values hands-on leaders, so be prepared to discuss how you can jump in and support your team during busy times. Show them you're not afraid to get involved and keep spirits high!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Pret family right from the start!
We think you need these skills to ace Front of House Leader - Westfield, White City
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to highlight your relevant experience and skills that match the Front of House Leader role. Use examples from your past jobs that demonstrate your leadership and people skills.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon to make it easy for us to see why you’d be a great fit for Pret.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you understand Pret's values and what makes them unique. Familiarise yourself with their menu and any recent news about the company. This shows your genuine interest and helps you connect with the interviewers.
✨Show Your People Skills
As a Front of House Leader, you'll be working closely with both customers and your team. Prepare examples of how you've successfully led a team or provided exceptional customer service in the past. Highlight your ability to inspire and motivate others.
✨Be Ready for Role-Play
Expect some role-playing scenarios during the shop-based interview. They might ask you how you'd handle a busy shift or a difficult customer. Think through these situations beforehand and practice your responses to demonstrate your problem-solving skills.
✨Bring Your Passion
Pret values passion for food and customer service. Be prepared to share why you love working in hospitality and how you can contribute to creating a joyful experience for customers. Your enthusiasm can set you apart from other candidates.