At a Glance
- Tasks: Lead and inspire the Front of House team while delivering exceptional customer service.
- Company: Join Pret, a vibrant community passionate about food and coffee across 750+ shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and great perks like 50% off meals.
- Other info: Opportunities for growth with funded qualifications and a commitment to diversity and community.
- Why this job: Make a real impact by spreading joy and kindness in a fast-paced, supportive environment.
- Qualifications: Bring your passion for customer service and leadership skills to drive team success.
- Front of House Leader
- Part Time 20 hours per week
Pret here!
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth.
Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located at 14 Warren Street, London W1T 5LL GBR.
Overview
Pret is where passionate, hardworking, wonderful people find the confidence and skills they need to grow and choose their unique paths.
The proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
- What we’re looking for
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are part of what makes the Pret experience special.
- Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
Responsibilities
- Lead, coach and mentor Front of House teams, acting as in-shop champions to uphold Pret standards and spirits, and to keep teams and customers happy even when the shop is busy.
- Roll up your sleeves on the coffee machine (with training) and engage with the shop’s figures and daily operations to support shop performance.
- We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you’re part-time).
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership: 50% off food and up to 5 free Barista-made drinks a day
- Loyalty awards at 5, 10, 15, 20 years of service
- Regular rewards and recognition for high standards
- Marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours to fit your priorities
- Comfortable shoes provided for shifts
- Development and values
- Individual ways to grow: opportunities for learning, including fully funded professional qualifications (apprenticeships Level 3) and internal transfer opportunities.
- Diversity and belonging: everyone is welcome and valued for who you are.
- Pace and variety: fast-paced work with diverse skill development.
- Community and purpose: Pret contributes to The Pret Foundation, tackling homelessness and reducing food waste.
- Our values: Happy Teams Happy Customers; Amazing Standards Every day; Never Standing Still; Doing The Right Thing.
- #J-18808-Ljbffr
We think you need these skills to ace Front of House Leader - Warren Street, 14
Communication Skills
Adaptability
Problem-Solving Skills
Time Management
Teamwork
Attention to Detail
Reliability
