At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant community of food lovers and innovators.
- Benefits: Earn £14.81 per hour, enjoy free food, flexible hours, and great perks.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: Passion for leadership and customer service; experience preferred.
- Other info: Diverse and inclusive workplace with a focus on community and personal growth.
The predicted salary is between 12 - 16 £ per hour.
Part time - 20 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth.
Growing Good Things: Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams.
- Our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- They keep standards and spirits high, and our teams and customers happy.
- A people person with a passion for helping their shop and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
Experience needed:
- You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £14.81 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you’re part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow – opportunities for learning, including fully funded professional qualifications (apprenticeships Level 3) and internal transfer opportunities.
- Diversity and belonging – Everyone is welcome at Pret.
- Pace and variety - Our work is fast paced with lots of variety.
- Community and purpose - We’re proud to make a difference through The Pret Foundation.
Our values:
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
- Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups. Please let our recruitment team know if you need any adjustments or support during the recruitment process.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Tottenham Court Road,67 employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Tottenham Court Road,67
✨Tip Number 1
Get to know the Pret vibe! Before your interview, pop into the shop and soak up the atmosphere. Chat with the team, grab a coffee, and see how they interact with customers. This will give you a feel for the culture and help you connect during your interview.
✨Tip Number 2
Show off your people skills! As a Front of House Leader, you'll be all about inspiring your team and keeping customers happy. Think of examples from your past where you've led a team or made someone's day better – these stories will make you stand out!
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders who aren't afraid to jump in when things get busy. Prepare to discuss how you handle pressure and keep spirits high, even when the shop is buzzing with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Pret family. Don’t forget to highlight your passion for great customer service and teamwork!
We think you need these skills to ace Front of House Leader - Tottenham Court Road,67
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to know the real you, so don’t be afraid to show your genuine warmth and passion for customer service.
Tailor Your Application: Make sure to highlight your leadership skills and any relevant experience that aligns with the Front of House Leader role. We love seeing how your unique background can contribute to our team at Pret!
Show Your Passion: Express your enthusiasm for working in a fast-paced environment and your commitment to maintaining high standards. We’re all about spreading joy and making customers happy, so let us know how you plan to do that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's values. They’re all about happy teams and amazing standards, so think about how you can demonstrate these in your answers. Share examples from your past experiences that align with their mission of doing the right thing.
✨Show Your People Skills
As a Front of House Leader, being a people person is key. Prepare to discuss how you've successfully led a team or provided exceptional customer service in the past. Think of specific situations where you spread joy or made someone's day better – those little acts of kindness matter!
✨Be Ready for a Fast-Paced Environment
Pret shops are busy places, so be prepared to talk about how you handle pressure. Share stories that highlight your ability to multitask and keep spirits high during rush hours. This will show that you can thrive in a dynamic setting and keep the team motivated.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your genuine interest in the role and the company. You might want to ask about opportunities for growth or how they support their teams in maintaining high standards. It’s a great way to engage and leave a lasting impression.
