At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing company with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Diverse workplace with opportunities for growth and community involvement.
- Why this job: Make a real impact while developing your skills in a fun, supportive environment.
- Qualifications: Passion for customer service and experience in leading teams.
The predicted salary is between 30000 - 40000 € per year.
Full time 35 hours per week. Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Southern Ticket Hall, Stratford Station, London E15 1DE GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers.
- Amazing Standards Every day.
- Never Standing Still.
- Doing The Right Thing.
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Stratford Station, Petit Pret employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the bustling Stratford Station, our Front of House Leaders play a crucial role in fostering team spirit and delivering outstanding customer service, all while enjoying benefits like flexible hours, generous leave, and opportunities for professional growth. With a commitment to diversity and community impact, Pret is not just a workplace; it's a place where you can truly make a difference and grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Stratford Station, Petit Pret
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop. Observe how the team interacts and how they serve customers. This will help you understand what it means to be part of the Pret family and give you great talking points during your interview.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and lead your team. Think about examples from your past experiences where you've successfully motivated others or provided exceptional customer service. Share these stories during your interview to show you're the right fit!
✨Tip Number 3
Be ready to roll up your sleeves! Pret values hands-on leaders who aren't afraid to jump in when things get busy. Prepare to discuss how you handle high-pressure situations and keep spirits high, even when the shop is buzzing with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Pret team. Don’t forget to highlight your passion for food and customer service – that’s what we love to see!
We think you need these skills to ace Front of House Leader - Stratford Station, Petit Pret
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention any relevant leadership experience or customer service achievements that make you a great fit!
Show Your Passion:We love candidates who are genuinely excited about working at Pret. Share why you’re passionate about food, coffee, and creating amazing customer experiences in your application.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, take some time to learn about Pret's values and mission. Understand what makes Pret unique, like their commitment to exceptional customer service and community impact. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to inspire and mentor your team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to keep spirits high and maintain standards, especially during busy times.
✨Emphasise Your People Skills
Pret values kindness and genuine warmth, so be sure to showcase your people skills during the interview. Share stories that demonstrate how you've positively impacted customers or colleagues. Remember, small acts of kindness can make a big difference!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how Pret supports its employees. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
