At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant food and coffee brand with a global presence.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible hours.
- Other info: Opportunities for growth, community involvement, and a diverse workplace.
- Why this job: Make a real impact in a fast-paced environment while spreading joy.
- Qualifications: Passion for customer service and leadership experience.
Part Time 20 hours per week. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. This role is located in Unit 4, Building S06, Endeavour Square, Stratford International Quarter, London E20 1JN GBR.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
- They protect the high standards and spirits, keep the shop running during busy times, and help customers.
- When the shop gets busy, they are the people who keep standards and spirits high, ensuring both teams and customers stay happy.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
- You lead with purpose – driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
Benefits:
- Regular hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3‑5 am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (gives you 50% off food and up to 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, meaning you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
Benefits – Additional Growth & Community:
- Individual ways to grow – we offer lots of opportunities for learning, whether you join us for a short stint or the long game. This includes fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – our work is fast‑paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose – we’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We think you need these skills to ace Front of House Leader - Stratford International
Leadership
Coaching
Mentoring
Customer Service
Team Performance Management
High Standards Maintenance
Energy and Enthusiasm
