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- Tasks: Lead a team to deliver exceptional customer experiences in a fast-paced environment.
- Company: Join the beloved Pret a Manger family at Stansted Airport.
- Benefits: Earn ÂŁ13.90 to ÂŁ15.15 per hour, enjoy free meals, and receive amazing discounts.
- Why this job: Shape culinary experiences and inspire your team while growing your career.
- Qualifications: Previous supervisory experience and a passion for food and customer service.
- Other info: Outstanding training opportunities with over 85% of managers promoted from within.
Join Our Team as a Front Of House Leader at Pret a Manger Unit ACS9, International Departure Lounge, Stansted Airport, Stansted CM24 1RW GBR! Are you passionate about providing exceptional customer experiences? Do you thrive in a fast‑paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front‑of‑house operations, ensuring everything runs seamlessly. But that’s not all – at Pret, we invest in your growth! You’ll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
Key Responsibilities
- Lead the team by example, showing genuine care for our customers' happiness.
- Drive high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
- Create personalised experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
If you have previous supervisory experience and a passion for food and customer service, apply now!
We offer:
- ÂŁ13.90 to ÂŁ15.15 per hour (inclusive of weekly mystery shopper bonus of ÂŁ1.25 per hour)
- Flexible shifts
- Free meals while you’re working
- Club Pret Membership, with 50% off food and 5 free drinks a day
- Earn an extra ÂŁ5 when you start to work between 3am and 5am (terms and conditions apply)
- Earn up to ÂŁ200 cash when you successfully refer a friend (terms and conditions apply)
- 28 days paid holiday (pro‑rated if you’re part‑time)
- Virtual GP
- Your Pret Benefits – employee discount program (retail, food, restaurants, gym, etc)
- Free shoes
- Rewards for being outstanding
- Pension scheme
- Length of service reward
- And more…
As a Stansted Airport employee you will also enjoy the following unique benefits:
- Free parking
- Up to 80% discount on travel to the airport with public transport (more information on the Stansted Airport website)
- Free car park while you are on holiday
- Discounted shopping at Stansted Airport
You want career Growth?
Outstanding training and development (over 85% of our managers have been internally promoted, with many joining as a team member). Grow with us and earn professional qualifications: we offer Apprenticeships Level 3. Use of our internal “Opportunity Network” to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About Us
Pret a Manger is a beloved international fast‑casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we’re dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don’t sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It’s (partly) what we think makes Pret special. If you thrive in a fast‑paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!
As this role is based in an airport, all successful applicants will need to apply for an airport security pass (Pret A Manger will pay for this). As part of the process, you must be able to provide five years of references – these can be: Employment Reference, Self‑Employed Reference, Unemployment Reference (Job Centre or Benefits Offices), School / Education Reference, Agency Reference.
Front of House Leader - Stansted Airport-Full Time employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Stansted Airport-Full Time
✨Tip Number 1
Get to know the company! Before your interview, dive into Pret a Manger's values and mission. This way, you can show how your passion for customer service aligns with their commitment to exceptional experiences.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your leadership skills and ability to inspire a team, just like you'd do at Pret.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It reflects your respect for the role and the company, plus it sets a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Leader - Stansted Airport-Full Time
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pret a Manger’s values and offerings. Brush up on their menu and any recent promotions. This shows your genuine interest in the role and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Leader, you’ll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you’ve successfully coached or motivated others, especially in a fast-paced environment.
✨Customer-Centric Mindset
Highlight your passion for providing exceptional customer service. Think of specific instances where you’ve gone above and beyond for a customer. This will resonate well with the interviewers, as they value creating personalised experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
