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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service at Stansted Airport.
- Company: Join Pret A Manger, a beloved fast-casual restaurant chain focused on quality and sustainability.
- Benefits: Enjoy flexible shifts, free meals, and discounts, plus career growth opportunities.
- Why this job: Be part of a fun, fast-paced environment while making customers happy every day.
- Qualifications: Previous supervisory experience and a passion for food and customer service are essential.
- Other info: Airport security pass required; Pret covers the cost.
The predicted salary is between 20000 - 25000 £ per year.
Job Description
Front of House Leader
( Full Time -35 hours per week)
Pret here! We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast – it's an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we're looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them – whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.81 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you're working
- And when you're not, you'll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what's important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications -apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
- Community and purpose – We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
- Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team
- Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Stansted Airport-Full Time employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Stansted Airport-Full Time
✨Tip Number 1
Familiarise yourself with Pret A Manger's values and mission. Understanding their commitment to quality, sustainability, and customer experience will help you align your answers during any interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your previous supervisory experience in fast-paced environments. Be ready to share specific examples of how you've successfully led a team, resolved conflicts, or improved customer satisfaction, as these are key aspects of the Front of House Leader role.
✨Tip Number 3
Prepare to discuss your approach to training and coaching team members. Pret values leaders who can inspire and develop their teams, so think about how you can demonstrate your ability to create a positive and productive work environment.
✨Tip Number 4
Since this role is at an airport, be ready to talk about your flexibility and ability to work varied shifts. Emphasising your willingness to adapt to the unique demands of an airport environment will make you a more attractive candidate.
We think you need these skills to ace Front of House Leader - Stansted Airport-Full Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Front of House Leader position. Understand the key responsibilities and required skills, such as leadership, customer service, and teamwork.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any supervisory roles you've held. Use specific examples that demonstrate your ability to lead a team and provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for food and customer service. Mention why you want to work at Pret A Manger and how your values align with theirs. Be sure to include examples of how you've successfully led teams in the past.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Pret A Manger
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Front of House Leader, you'll need to inspire your team. Prepare to discuss your previous supervisory experience and how you've successfully led teams in fast-paced environments.
✨Know the Brand Inside Out
Familiarise yourself with Pret A Manger's values, menu offerings, and commitment to sustainability. Being knowledgeable about the brand will show your genuine interest and help you connect with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to resolve conflicts or improve team performance, and be ready to share those stories.
