At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in our busy shop.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £15.10 per hour, enjoy free food, flexible hours, and great perks like 50% off meals.
- Other info: Opportunities for growth, diversity, and community impact await you at Pret.
- Why this job: Be part of a passionate team making a real difference in customers' lives every day.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Part Time 24 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 2-3 Pride Hill, Shrewsbury SY1 1DB GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.10 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader -Shrewsbury employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of Shrewsbury, our Front of House Leaders play a crucial role in fostering team spirit and delivering outstanding customer service, all while enjoying benefits like flexible hours, generous leave, and opportunities for personal growth through funded qualifications. Join us to be part of a community that values kindness, diversity, and making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader -Shrewsbury
✨Tip Number 1
Get to know the company culture! Before your interview, pop into Pret and soak up the vibe. Chat with the team, grab a coffee, and see how they interact with customers. This will help you understand what it means to be part of the Pret family.
✨Tip Number 2
Show off your people skills! During the interview, share examples of how you've led a team or made someone's day better. Pret loves genuine warmth and kindness, so let your personality shine through!
✨Tip Number 3
Be ready to roll up your sleeves! Pret values hands-on leaders, so be prepared to discuss how you can jump in during busy times. Share your passion for customer service and how you keep spirits high when the shop gets hectic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing perks we offer. Let’s get you on board!
We think you need these skills to ace Front of House Leader -Shrewsbury
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your authentic self and share what makes you passionate about working at Pret.
Tailor Your Application:Make sure to customise your application to highlight your leadership skills and customer service experience. Show us how you embody our values of kindness, honesty, and generosity – it’ll make a big difference!
Show Your Passion:We love seeing enthusiasm for exceptional customer service! In your application, mention any experiences where you’ve gone above and beyond for customers or helped your team succeed. It’s all about spreading joy!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's values. They’re all about happy teams and customers, amazing standards, and doing the right thing. Show how you embody these values in your past experiences, and you'll impress the interviewers.
✨Prepare for Team Scenarios
As a Front of House Leader, you'll be leading and inspiring your team. Think of examples from your previous roles where you've successfully coached or mentored others. Be ready to discuss how you handle busy situations and keep spirits high, as this will resonate well with the interviewers.
✨Show Your Passion for Customer Service
Pret is all about exceptional customer service, so come prepared with stories that highlight your passion for making customers happy. Whether it’s a time you went above and beyond or a small act of kindness, sharing these moments will demonstrate your fit for the role.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about team dynamics, growth opportunities, or how Pret supports its employees in their development. It’s a great way to engage and leave a lasting impression.
