Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant company with over 750 shops worldwide.
- Benefits: Earn £14.81 per hour, enjoy free food, and flexible hours.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: Passion for leadership and customer service is essential.
- Other info: Diversity and belonging are at our core; everyone is welcome at Pret.
The predicted salary is between 11 - 16 £ per hour.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
We are proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you are making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we are doing the right thing and growing fast - it is an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we are looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it is what makes them, them - whether it is rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed: You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £14.81 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you are part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you are working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what is important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you are good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you will build a diverse skill set and learn a lot!
- Community and purpose - We are proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and a 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.
We would love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Royal Festival Hall employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Royal Festival Hall
✨Tip Number 1
Get to know Pret's values and culture before your interview. This way, you can show how your own values align with theirs. It’s all about being genuine and showing that you’re a people person who cares about customer service!
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve inspired or coached a team. Pret loves leaders who can drive performance, so be ready to share your experiences in a relatable way.
✨Tip Number 3
Don’t forget to showcase your passion for food and coffee! Whether it’s sharing your favourite Pret item or discussing your love for great customer service, let your enthusiasm shine through during the interview.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team at Pret!
We think you need these skills to ace Front of House Leader - Royal Festival Hall
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant experience. Show us how your skills align with what we're looking for in a Front of House Leader!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get straight to the point about your achievements and what you can bring to Pret.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you understand Pret's values and mission. Familiarise yourself with their commitment to exceptional customer service and community impact. This will help you align your answers with what they stand for.
✨Show Your People Skills
As a Front of House Leader, you'll be leading a team and interacting with customers. Prepare examples of how you've successfully managed teams or provided excellent customer service in the past. Be ready to share stories that highlight your ability to inspire and motivate others.
✨Be Authentic
Pret values genuine warmth and kindness. During the interview, let your personality shine through. Share your passion for food and coffee, and don’t hesitate to express your enthusiasm for creating a positive experience for both customers and team members.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the shop-based interview. Think about how you would handle busy periods, maintain high standards, and keep your team motivated. Practising these scenarios can help you feel more confident and ready to impress.