At a Glance
- Tasks: Lead a team, ensure top-notch customer service, and manage daily operations.
- Company: Join Pret, a vibrant food and coffee brand with a global presence.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and great perks.
- Other info: Diverse and inclusive workplace with opportunities for growth and community impact.
- Why this job: Make a difference in customers' lives while developing your leadership skills.
- Qualifications: Passion for service, leadership experience, and a positive attitude.
Part time 24 hours per week. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. This role is located in 37 George Street, Richmond TW9 1HY, GBR.
What we’re looking for:
- As a Front of House Leader you will coach and mentor your team, uphold high standards of customer service and product quality, protect profits, and maintain a positive working environment.
- You will also manage the coffee machine, oversee figures and spreadsheets, and help drive team performance.
About you:
- Be kind, honest and generous – bring genuine warmth and authenticity to work every day.
- Bring your passion – share our passion for exceptional customer service.
- Spread joy every day – small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed – lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate £15.35, inclusive of mystery shopper bonus.
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme.
- Life Assurance at 3× annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership with 50% off food and up to 5 free barista‑made drinks a day.
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for outstanding standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow – learning opportunities, professional qualifications (apprenticeships Level 3), internal transfer opportunities.
- Diversity and belonging – everyone is welcome and valued.
- Pace and variety – fast paced work with a diverse skill set.
- Community and purpose – Pret Foundation initiatives to reduce homelessness, food waste, and create positive change.
Our values:
- Happy Teams, Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
- Initial phone screening and 60‑minute shop‑based interview with the General Manager and the team.
- We welcome applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
- We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Richmond, Lower George Street employer: Pret A Manger
At Pret, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. As a Front of House Leader in Richmond, you'll enjoy competitive pay, flexible hours, and a range of benefits including free food and drink during shifts, a generous leave policy, and opportunities for professional development. Join us in making a positive impact through our community initiatives while working in a fast-paced environment that celebrates kindness and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Richmond, Lower George Street
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Pret A Manger and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Leader - Richmond, Lower George Street
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Pret A Manger that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Pret A Manger.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Pret A Manger get a sense of who you are beyond your experience!
How to prepare for a job interview at Pret A Manger
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Pret A Manger and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
