At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Opportunities for growth, diversity, and community impact await you at Pret.
- Why this job: Be part of a passionate team making a real difference in customers' lives every day.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Full Time 35 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 7-9 Queensway, London W2 4QJ GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader -Queensway Station employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of London at Queensway Station, our Front of House Leaders play a crucial role in fostering team spirit and delivering outstanding customer service, all while enjoying benefits like flexible hours, generous leave, and opportunities for personal growth through funded qualifications. Join us to be part of a community that values kindness, diversity, and making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader -Queensway Station
✨Tip Number 1
Get to know the company culture before your interview. Pret is all about passion and kindness, so show that you share these values. Research their mission and think of examples from your past where you've embodied these traits.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and showcase your ability to spread joy.
✨Tip Number 3
Prepare for the shop-based interview by familiarising yourself with Pret's menu and operations. Knowing your stuff will impress the General Manager and show you're genuinely interested in the role. Plus, it’ll help you feel more at ease during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front of House Leader -Queensway Station
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention specific examples that demonstrate your leadership and customer service abilities.
Show Your Enthusiasm:Express your excitement about joining Pret and contributing to our mission. A little enthusiasm goes a long way in making your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's values. They’re all about happy teams and customers, amazing standards, and doing the right thing. Show how you embody these values in your past experiences, as this will resonate well with the interviewers.
✨Prepare for Team Scenarios
As a Front of House Leader, you'll be leading and inspiring your team. Think of specific examples where you've successfully coached or mentored others. Be ready to discuss how you handle busy situations and maintain high spirits and standards, as this is crucial for the role.
✨Show Your Passion for Customer Service
Pret thrives on exceptional customer service, so be prepared to share your passion for making customers' days better. Think of instances where you've gone above and beyond for a customer, and how those small acts of kindness can create a memorable experience.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about team dynamics, growth opportunities, or how Pret supports its employees in their development. It’s a great way to demonstrate that you’re genuinely interested in being part of the team.
