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- Tasks: Lead a team to deliver exceptional customer service in a fast-paced airport environment.
- Company: Join Pret, a beloved fast-casual restaurant chain known for fresh ingredients and sustainability.
- Benefits: Enjoy flexible shifts, free meals, discounts, and outstanding training opportunities.
- Why this job: Be part of a fun team, gain valuable skills, and grow your career with us!
- Qualifications: Previous supervisory experience and a passion for food and customer service are essential.
- Other info: Airport security pass required; Pret covers the cost.
Job Description
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. But that's not all – at Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
We have the following positions available right now:
Full-time – Shifts are spread over 5 days from Monday to Sunday. You must be available from 4:00am to 11:00pm
Key Responsibilities:
- Lead the team by example, showing genuine care for our customers' happiness.
- Driving high standards every time, whether that's through the quality of a coffee or the appearance of a sandwich.
- Create personalized experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
If you have previous supervisory experience and a passion for food and customer service, apply now!
We offer:
- £13.56 to £14.81 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)*
- Flexible Shifts
- Free meals while you're working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- Earn an extra £5 when you start to work between 3am and 5am **
- 28 days paid holiday (pro-rata if you're part-time)
- Virtual GP
- Your Pret Benefits – employee discount program (Retails, Food, restaurants, Gym, etc)
- Free shoes
- Rewards for being outstanding.
- Pension scheme
- Length of service reward.
- And more…
You want career Growth?
- Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
- Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
- Use of our internal 'Opportunity Network' to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About Us:
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. our food is handmade in our shop kitchens throughout the day and anything we don't sell, goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.
If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!
As this role is based in an airport, all successful applicants will need to apply for an airport security pass (Pret A Manger will pay for this). As part of the process, you must be able to provide 5 years of references – these can be:
– Employment Reference
– Self-Employed Reference
– Unemployment Reference ( Job Centre or Benefits Offices)
– School/ Education Reference
– Agency Reference
If You want to know more about the role, benefits and Values please visit https://www.pret.co.uk/en-GB/pret-jobs
*After initial training
**Terms and conditions apply
Front of House Leader - Luton Airport-Full Time employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Luton Airport-Full Time
✨Tip Number 1
Familiarise yourself with Pret's values and customer service philosophy. Understanding their commitment to quality and sustainability will help you align your answers during the interview, showcasing your passion for their mission.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially in food service or retail. Be ready to share specific examples of how you've successfully led a team or improved customer experiences in similar roles.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Pret values leaders who inspire and coach their teams, so think of ways you've done this in the past and be ready to share those stories.
✨Tip Number 4
Since the role requires early morning availability, be honest about your flexibility with shifts. Showing that you're willing to adapt to their schedule can set you apart from other candidates.
We think you need these skills to ace Front of House Leader - Luton Airport-Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership roles. Use specific examples that demonstrate your ability to lead a team and provide exceptional customer experiences, as these are key aspects of the Front of House Leader position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for food and customer service. Mention why you want to work at Pret and how your values align with theirs. Be sure to include your supervisory experience and any relevant skills that make you a great fit for the role.
Showcase Your Teamwork Skills: In your application, emphasise your ability to work well in a team and coach others. Provide examples of how you've successfully led a team in the past, focusing on your approach to motivating and inspiring colleagues to deliver high standards.
Highlight Flexibility and Availability: Since the role requires availability from early morning to late evening, clearly state your flexibility in your application. Mention your willingness to work various shifts and your enthusiasm for being part of a dynamic team at Luton Airport.
How to prepare for a job interview at Pret A Manger
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Front of House Leader, you'll need to inspire your team. Prepare to discuss your previous supervisory experience and how you've successfully led a team in a fast-paced environment.
✨Know the Company Values
Familiarise yourself with Pret's commitment to quality, sustainability, and customer delight. Be ready to discuss how these values resonate with you and how you can contribute to them.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to resolve conflicts or improve team performance, and be ready to share those stories.