At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and great perks.
- Other info: Opportunities for growth, diversity, and community involvement await you!
- Why this job: Make a real impact by spreading joy and leading a passionate team.
- Qualifications: Experience in leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Vitro Building, 62-63 Fenchurch Street, London EC3M 4AQ GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
Individual ways to grow
We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety
Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose
We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader: Lead, Inspire & Deliver Joy employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of London, our Front of House Leaders play a crucial role in inspiring their teams and delivering joy to our customers, all while enjoying benefits like flexible working hours, free food, and opportunities for personal growth through fully funded qualifications. Join us in making a difference and be part of a community that values diversity, recognition, and the pursuit of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader: Lead, Inspire & Deliver Joy
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show your passion for customer service! When you're in the interview, share stories about how you've gone above and beyond for customers in the past. It’s all about spreading joy, just like Pret does!
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders, so be prepared to discuss how you’ve led teams in busy environments. Highlight your ability to keep spirits high even when things get hectic.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics or growth opportunities. This not only helps you understand the role better but also shows that you’re genuinely invested in being part of the Pret family.
We think you need these skills to ace Front of House Leader: Lead, Inspire & Deliver Joy
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention specific examples that demonstrate your leadership and ability to inspire others.
Show Your Passion for Pret:Express your enthusiasm for working at Pret and how you resonate with our values. Whether it’s about spreading joy or maintaining high standards, let us know why you’re excited to join our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. Understanding 'Happy Teams, Happy Customers' and 'Doing The Right Thing' will help you align your answers with what they truly care about.
✨Showcase Your People Skills
As a Front of House Leader, your ability to inspire and lead a team is crucial. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts, highlighting your people skills and passion for customer service.
✨Be Ready for a Hands-On Approach
Expect to discuss how you would handle busy periods in the shop. Think of specific scenarios where you rolled up your sleeves and got involved, whether it was making coffee or managing a hectic shift. This shows you're not afraid to get stuck in!
✨Bring Your Authentic Self
Pret values genuine warmth and kindness. During the interview, let your personality shine through. Share your passion for exceptional service and how you spread joy in your daily interactions, as this aligns perfectly with their culture.
