At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a dynamic food and coffee company with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Opportunities for growth, diversity, and community impact await you at Pret.
- Why this job: Be part of a passionate team making a real difference in customers' lives every day.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Full Time 35 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 35 - 37 Kings Road, London SW3 4NB GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader -Kings Road, 35-37 employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of London, our Front of House Leaders enjoy competitive pay, generous benefits including free food and drink while on shift, and numerous opportunities for personal and professional growth. With a commitment to diversity and community impact, Pret is not just a workplace; it's a place where you can make a difference and be part of a supportive team that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader -Kings Road, 35-37
✨Tip Number 1
Get to know the Pret vibe! Before your interview, pop into the shop and soak up the atmosphere. Chat with the team, observe how they interact with customers, and get a feel for the energy. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Be ready to share your stories! Think of examples where you've led a team or provided exceptional customer service. Pret loves people who can inspire and uplift others, so highlight those moments when you made a difference.
✨Tip Number 3
Show your passion for food and coffee! Whether it's discussing your favourite Pret items or sharing your love for great service, let your enthusiasm shine through. It’s all about spreading joy, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pret family. We can’t wait to see your application!
We think you need these skills to ace Front of House Leader -Kings Road, 35-37
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention specific examples that demonstrate your leadership and customer service abilities.
Show Your Enthusiasm:Express your excitement about joining Pret! We love candidates who share our passion for making customers happy and creating a positive work environment. A little enthusiasm goes a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Pret.
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, take some time to learn about Pret's values and mission. Understand what makes Pret unique, from their commitment to exceptional customer service to their community initiatives. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated others or handled challenging situations. Highlight your passion for coaching and mentoring, as this is key to thriving in this role.
✨Emphasise Customer Service
Pret prides itself on delivering exceptional customer experiences. Be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share specific stories that illustrate your commitment to spreading joy and kindness, as these qualities are essential for success at Pret.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest and engagement. Consider asking about team dynamics, opportunities for growth, or how Pret supports its employees in achieving high standards. Thoughtful questions can leave a lasting impression on your interviewers.
