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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a global leader in delicious food and organic coffee with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and access to discounts and rewards.
- Other info: Diversity is celebrated here; everyone is welcome at Pret!
- Why this job: Make a real impact while growing your skills and career in a supportive, fun atmosphere.
- Qualifications: Passion for customer service and experience in leading teams to success.
The predicted salary is between 32000 - 40000 £ per year.
Overview
Front of House Leader — Full time 35 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re remaking our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 78 Hatton Garden, London EC1N 8JS GBR
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
- You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme, Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer
- Independent ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Hatton Garden employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Hatton Garden
✨Tip Number 1
Get to know the shop! Before your interview, pop into Pret and soak up the atmosphere. Chat with the team, observe how they interact with customers, and get a feel for the vibe. This will not only help you stand out but also give you some great talking points during your interview.
✨Tip Number 2
Show your passion for customer service! When you're in the interview, share specific examples of how you've gone above and beyond for customers in the past. Pret values genuine warmth and kindness, so let that shine through in your stories.
✨Tip Number 3
Be ready to demonstrate your leadership skills! Think about times when you've motivated a team or resolved conflicts. Pret is looking for Front of House Leaders who can inspire their teams, so come prepared with examples that showcase your ability to lead and support others.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, show your interest by asking about team dynamics, growth opportunities, or what a typical day looks like. This not only shows your enthusiasm but also helps you determine if Pret is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House Leader - Hatton Garden
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention specific examples that demonstrate your leadership and customer service abilities.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point quickly, making it easy for us to see why you’d be a great fit for Pret.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. They’re not just words; they shape the culture and expectations of the team. Be ready to discuss how you embody these values in your previous roles.
✨Showcase Your People Skills
As a Front of House Leader, your ability to connect with both customers and your team is crucial. Prepare examples of how you've successfully led a team or provided exceptional customer service. Highlight any specific instances where you spread joy or made someone's day better.
✨Be Ready for a Hands-On Approach
Expect to demonstrate your willingness to get stuck in, whether it’s making coffee or managing figures. Think of scenarios where you’ve rolled up your sleeves to help out during busy times. This shows your commitment to the team and the role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare questions that show your interest in growth opportunities at Pret. Ask about training programmes, team dynamics, or how they maintain high standards. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.