At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant company focused on community and kindness.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible hours.
- Other info: Opportunities for growth, diversity, and making a difference in the community.
- Why this job: Make a real impact in a fast-paced environment with lots of variety.
- Qualifications: Passion for customer service and experience in leading teams.
Front of House Leader – Full time 35 hours per week
This role is located in 18 Hanover Street, London W1S 1YN GBR.
What We’re Looking For
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
These wonderful people are the protectors of the things that make Pret – keeping standards and spirits high, and our teams and customers happy.
When the shop gets busy, they keep up the energy, rolling their sleeves up on the coffee machine or immersed in the figures and spreadsheets.
A people person with a passion for helping their shop and the people in it grow.
About You
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose‑driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
- We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3–5am
- 28 days annual leave (pro‑rata if you're part‑time)
- Pension scheme
- Life Assurance at 3× annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership – 50% off food and up to 5 free Barista‑made drinks a day
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech, and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
- We also offer
- Individual ways to grow – We offer lots of opportunities for learning, including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret; we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose – We’re proud to make a difference through The Pret Foundation, tackling homelessness, reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
- The interview journey
- Every interview process at Pret begins with the same two stages: initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team.
- Everyone is welcome at Pret.
We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
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