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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing company with over 750 shops worldwide.
- Benefits: Earn £14.81 per hour, enjoy free food, flexible hours, and great perks.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Passion for leadership and customer service; experience in team performance is a plus.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Front of House Leader (Full time - 35 hours per week). Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What We’re Looking For
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About You
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £14.81 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
We also offer individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Great Peter Street employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Great Peter Street
✨Tip Number 1
Get to know the company culture before your interview. Pret is all about happy teams and amazing standards, so show us you understand that! Research our values and think of examples from your past experiences that align with them.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be leading and inspiring your team. Think about how you can demonstrate your leadership style during the interview. Maybe even role-play with a friend!
✨Tip Number 3
Be ready to share your passion for customer service. Pret thrives on exceptional experiences, so come prepared with stories that highlight how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Pret. We can't wait to meet you!
We think you need these skills to ace Front of House Leader - Great Peter Street
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your authentic self and share what makes you passionate about working at Pret.
Highlight Your Experience: Make sure to showcase any relevant experience you have, especially in customer service or team leadership. We love seeing how you've made a difference in previous roles, so give us the juicy details!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’re genuinely interested in the role and understand what it takes to be a Front of House Leader.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, take some time to learn about Pret's values and mission. Understand what makes Pret unique, from their commitment to exceptional customer service to their community initiatives. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated others or handled challenging situations. Highlight your coaching and mentoring skills, as these are crucial for the role.
✨Emphasise Customer Service Passion
Pret is all about making customers happy, so be ready to discuss your passion for exceptional customer service. Share specific instances where you've gone above and beyond for customers, and how you believe small acts of kindness can make a big difference in their experience.
✨Be Yourself and Spread Joy
During the interview, let your authentic self shine through. Pret values kindness and generosity, so don't hesitate to share your personality and warmth. Remember, they want to see how you can contribute to a positive atmosphere in the shop, so bring that joy and enthusiasm to the conversation!
