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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a global leader in delicious food and organic coffee with a supportive culture.
- Benefits: Earn £14.56 per hour, enjoy free food, flexible hours, and great perks like 50% off meals.
- Why this job: Be part of a passionate team making a real difference while growing your skills and career.
- Qualifications: Leadership experience and a passion for customer service are essential.
- Other info: Diverse and inclusive workplace with opportunities for professional growth and community impact.
The predicted salary is between 12 - 16 £ per hour.
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £14.56 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Glasgow, Gordon Street employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Glasgow, Gordon Street
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This way, you’ll get a feel for the vibe and can chat about it during your interview. Plus, it shows you’re genuinely interested!
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you’ll be all about inspiring your team and keeping customers happy. Think of examples from your past where you’ve led a team or made someone’s day better – these stories will impress in your interview.
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders. During your interview, don’t shy away from discussing how you’d jump in during busy times. Show them you’re not just a leader but also a team player who’s willing to get stuck in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find loads of resources there to help you prepare for your interview. Let’s get you on board with us at Pret!
We think you need these skills to ace Front of House Leader - Glasgow, Gordon Street
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to know the real you, so don’t be afraid to show your genuine warmth and passion for customer service.
Tailor Your Application: Make sure to highlight your leadership skills and any relevant experience that aligns with the Front of House Leader role. We love seeing how your unique background can contribute to our team at Pret!
Show Your Passion: Express your enthusiasm for working in a fast-paced environment and your commitment to maintaining high standards. We’re all about spreading joy and making customers happy, so let us know how you plan to do that!
Apply Through Our Website: For the best chance of joining our amazing team, make sure to apply directly through our website. It’s the easiest way for us to get your application and start the conversation!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you understand Pret's values and what makes them unique. Familiarise yourself with their menu, customer service standards, and community initiatives. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Your People Skills
As a Front of House Leader, you'll be leading a team and interacting with customers daily. Be ready to share examples of how you've successfully managed teams or provided exceptional customer service in the past. Highlight your ability to inspire and motivate others!
✨Be Authentic
Pret values kindness and authenticity, so don’t be afraid to let your personality shine through. Share your passion for food and coffee, and talk about how you can contribute to creating a positive atmosphere in the shop. Remember, they want to see the real you!
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company culture. For example, ask about opportunities for growth or how the team celebrates successes. This shows you're serious about joining the Pret family!
