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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain high standards.
- Company: Join Pret A Manger, a beloved fast-casual restaurant chain focused on fresh ingredients and sustainability.
- Benefits: Enjoy flexible shifts, free meals, 50% off food, and a range of employee discounts.
- Why this job: Be part of a fun, fast-paced environment with opportunities for growth and professional qualifications.
- Qualifications: Previous supervisory experience and a passion for food and customer service are essential.
- Other info: Training Academy available for skill development and career advancement.
The predicted salary is between 27600 - 30200 £ per year.
Job Description
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. But that's not all – at Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
We have the following positions available right now:
- Full-time – Shifts are spread over 5 days from Monday to Sunday. You must be available from 6am to 6pm
Key Responsibilities:
- Lead the team by example, showing genuine care for our customers' happiness.
- Driving high standards every time, whether that's through the quality of a coffee or the appearance of a sandwich.
- Create personalized experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
If you have previous supervisory experience and a passion for food and customer service, apply now!
We offer:
- £13.31 to £14.56 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)*
- Flexible Shifts
- Free meals while you're working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- Earn an extra £5 when you start to work between 3am and 5am **
- 28 days paid holiday (pro-rata if you're part-time)
- Virtual GP
- Your Pret Benefits – employee discount program (Retails, Food, restaurants, Gym, etc)
- Free shoes
- Rewards for being outstanding.
- Pension scheme
- Length of service reward.
- And more…
You want career Growth?
- Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
- Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
- Use of our internal 'Opportunity Network' to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About Us:
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. our food is handmade in our shop kitchens throughout the day and anything we don't sell, goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.
If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!
If You want to know more about the role, benefits and Values please visit https://www.pret.co.uk/en-GB/pret-jobs
*After initial training
**Terms and conditions apply
Front of House Leader - Glasgow, Byres Road - Full Time employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Glasgow, Byres Road - Full Time
✨Tip Number 1
Familiarise yourself with Pret A Manger's values and mission. Understanding their commitment to quality, sustainability, and customer experience will help you align your answers during the interview and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in a fast-paced environment. Think about specific situations where you motivated your team or improved service standards, as this is crucial for the Front of House Leader role.
✨Tip Number 3
Be ready to discuss your approach to customer service. Pret values personal connections with customers, so think of ways you've created memorable experiences for customers in previous roles and how you can bring that to Pret.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in growth opportunities within Pret. Inquire about their Training Academy and how they support career development, showing that you're eager to grow with the company.
We think you need these skills to ace Front of House Leader - Glasgow, Byres Road - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership. Use specific examples that demonstrate your ability to lead a team and provide exceptional customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and customer service. Mention why you want to work at Pret A Manger specifically and how your values align with theirs. Be sure to include any supervisory experience you have.
Showcase Your Teamwork Skills: Since the role emphasises teamwork, include examples of how you've successfully worked in a team environment. Highlight any coaching or training roles you've had, as this is crucial for the Front of House Leader position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Pret A Manger
✨Show Your Passion for Customer Service
As a Front of House Leader, your enthusiasm for providing exceptional customer experiences is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your supervisory experience and how you've successfully led teams in the past. Discuss your approach to coaching and motivating team members, as this will be crucial for the role.
✨Know the Menu Inside Out
Familiarise yourself with Pret A Manger's offerings, including their food and drink options. Being knowledgeable about the menu will help you answer customer queries confidently and show your commitment to the brand.
✨Emphasise Teamwork and Collaboration
Pret values teamwork, so be ready to discuss how you've worked effectively with others in a fast-paced environment. Share examples of how you've contributed to a positive team atmosphere and supported your colleagues.