At a Glance
- Tasks: Lead and inspire the team to deliver exceptional customer service at Pret.
- Company: Join Pret, a beloved fast-casual restaurant chain known for fresh ingredients and sustainability.
- Benefits: Enjoy flexible shifts, free meals, 50% off food, and a range of employee perks.
- Other info: Earn professional qualifications and enjoy a supportive team culture.
- Why this job: Be part of a fun, fast-paced environment with opportunities for growth and development.
- Qualifications: Previous supervisory experience and a passion for food and customer service are essential.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. But that's not all - at Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
We have the following positions available right now:
Full-time - Shifts are spread over 5 days from Monday to Sunday. You must be available from 4:30am to 11:00pm
Key Responsibilities:
- Lead the team by example, showing genuine care for our customers' happiness.
- Driving high standards every time, whether that's through the quality of a coffee or the appearance of a sandwich.
- Create personalized experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
We offer:
- £13.56 to £14.81 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)*
- Flexible Shifts
- Free meals while you're working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- Earn an extra £5 when you start to work between 3am and 5am **
- 28 days paid holiday (pro-rata if you're part-time)
- Virtual GP
- Your Pret Benefits - employee discount program (Retails, Food, restaurants, Gym, etc)
- Free shoes
- Rewards for being outstanding.
- Pension scheme
- Length of service reward.
- And more...
- Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
- Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
- Use of our internal 'Opportunity Network' to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. our food is handmade in our shop kitchens throughout the day and anything we don't sell, goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.
If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!
If You want to know more about the role, benefits and Values please visit https://www.pret.co.uk/en-GB/pret-jobs
*After initial training
**Terms and conditions apply
Front of House Leader - Edinburgh, Waverley Station - Full Time employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the heart of everything we do. Located in the bustling Edinburgh Waverley Station, our Front of House Leaders enjoy flexible shifts, free meals, and a wealth of growth opportunities through our Training Academy, ensuring that every team member can thrive and advance their career while making a positive impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Edinburgh, Waverley Station - Full Time
✨Tip Number 1
Familiarise yourself with Pret's values and mission. Understanding their commitment to quality, sustainability, and customer experience will help you align your answers during the interview and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues or improved customer service, as these experiences will resonate well with the hiring managers.
✨Tip Number 3
Be ready to discuss your passion for food and customer service. Pret values employees who genuinely care about providing exceptional experiences, so share any relevant experiences that highlight your enthusiasm for the industry.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in growth opportunities within Pret. Inquire about their Training Academy and how they support career development, showing that you're eager to invest in your future with the company.
We think you need these skills to ace Front of House Leader - Edinburgh, Waverley Station - Full Time
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Front of House Leader position. Understand the key responsibilities and required skills, such as leadership, customer service, and teamwork.
Tailor Your CV:Customise your CV to highlight relevant experience in supervisory roles and customer service. Use specific examples that demonstrate your ability to lead a team and provide exceptional customer experiences.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for food and customer service. Mention why you want to work at Pret and how your values align with theirs. Be sure to include any relevant achievements or experiences that showcase your leadership skills.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Pret A Manger
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Front of House Leader, you'll need to lead by example. Be prepared to discuss your previous supervisory experience and how you've successfully motivated and coached a team in a fast-paced environment.
✨Know the Company Values
Familiarise yourself with Pret's commitment to quality, sustainability, and customer delight. During the interview, reference these values and explain how they resonate with your own work ethic and approach.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to resolve conflicts or improve team performance, and be ready to share those stories.
