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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences in a fast-paced environment.
- Company: Join the beloved Pret a Manger at Edinburgh Airport.
- Benefits: Enjoy free meals, discounts, and competitive pay with great holiday perks.
- Why this job: Shape culinary experiences while growing your career with outstanding training opportunities.
- Qualifications: Passion for leadership and teamwork in a dynamic setting.
- Other info: Free parking, career growth, and a fun team atmosphere await you!
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
Front of House Leader
Full time
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What We’re Looking For
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them – whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About You
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: you lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.26 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part‑time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- And when you’re not, you’ll have our Club Pret Membership (giving you 50% off food and 5 free Barista‑made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
- Every interview process at Pret begins with the same two stages. Initial phone screening and 60‑minute shop‑based interview with the General Manager and the team.
- Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
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Front of House Leader - Edinburgh Airport employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Edinburgh Airport
✨Tip Number 1
Get to know the company! Before your interview, dive into Pret a Manger's values and mission. This will help you connect your passion for customer service with their commitment to quality and sustainability.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how your leadership skills can enhance team performance and customer experiences at Pret.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for food and customer service shine through. Share specific examples of how you've led teams in fast-paced environments before.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your excitement about the role. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Front of House Leader - Edinburgh Airport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for providing exceptional customer experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making every customer's visit delightful!
Highlight Leadership Skills: As a Front of House Leader, your ability to support and coach your team is key. Make sure to include examples of how you've led teams in the past or any relevant experience that showcases your leadership skills. We love seeing how you can inspire others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific role at Pret. Mention our values and how they align with your own – it shows us you’ve done your homework and are serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits right there!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you know all about Pret a Manger and their values. Familiarise yourself with their commitment to fresh ingredients and customer service. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to lead and coach a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Be ready to discuss how you can contribute to the team's success at Pret.
✨Emphasise Teamwork
Pret values teamwork, so be prepared to talk about how you work well with others. Share stories that highlight your collaborative spirit and how you’ve helped create a positive work environment. This will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities and career growth within Pret. This shows your enthusiasm for the role and your desire to grow with the company, which is something they really appreciate.