Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a global leader in delicious food and organic coffee.
- Benefits: Earn £14.56/hour, enjoy free food, flexible hours, and great perks.
- Other info: Opportunities for professional growth and a supportive, diverse culture.
- Why this job: Make a real impact while growing your skills in a fast-paced environment.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 11 - 16 £ per hour.
We are proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you are making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we are doing the right thing and growing fast - it is an exciting team to hop on board! Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it is what makes them, them – whether it is rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
Culture and Expectations
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Responsibilities
- Lead with purpose, driving team performance.
- Protect profit and keep customers happy through high standards and great energy.
- Coach and mentor shop staff, ensuring high standards and spirits.
- Maintain standards, manage busy shifts, and oversee training and processes.
Requirements
- Experience leading a team and driving performance in a fast‑paced retail or hospitality environment.
- Passion for exceptional customer service and a people‑focused mindset.
- Strong organisational skills and the ability to influence behaviour through coaching.
Pay & Benefits
- Hourly rate is £14.56 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3–5am.
- 28 days annual leave (pro-rata if you are part‑time).
- Pension scheme, life assurance at 3× annual salary and virtual GP.
- Healthcare cash plan.
- Free food and drink while you are working.
- Club Pret Membership offering 50% off food and 5 free barista‑made drinks a day.
- Loyalty award after 5, 10, 15, 20 years' service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, giving you time to do what is important to you.
- Comfy free shoes to wear on shift.
Growth & Development
Individual ways to grow – we offer lots of opportunities for learning, whether you join us for a short stint or the long game. Including fully funded professional qualifications, Level 3 apprenticeships and internal transfer opportunities to explore.
Values
- Diversity and belonging – everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – our work is fast‑paced with lots of variety, you will build a diverse skill set and learn a lot!
- Community and purpose – we are proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Front of House Leader - Clarks Village employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Clarks Village
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As a Front of House Leader, you'll be all about coaching and mentoring. Be ready to share examples of how you've inspired your team or made someone's day better.
✨Tip Number 3
Prepare for those busy shift scenarios! Think about how you'd handle a packed shop and keep spirits high. Practising your responses can really help you shine in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and shows you're serious about joining the Pret family. Plus, we love seeing your enthusiasm right from the start!
We think you need these skills to ace Front of House Leader - Clarks Village
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for exceptional customer service shine through. We want to see how you connect with people and create joyful experiences, so share any relevant stories that highlight your enthusiasm!
Be Authentic: We love genuine people! Make sure your application reflects your true self. Don’t be afraid to show your personality and values – we’re all about kindness and honesty here at Pret.
Highlight Your Leadership Skills: As a Front of House Leader, you'll be driving team performance. In your application, emphasise your experience in leading teams and how you've motivated others in fast-paced environments. We want to know how you inspire those around you!
Apply Through Our Website: Ready to take the plunge? Make sure you apply through our website for the best chance of success. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before the interview, dive into what makes Pret special. Familiarise yourself with their values, culture, and the kind of customer service they pride themselves on. This will help you connect your experiences to their mission and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight your coaching style and how you keep spirits high during busy shifts.
✨Emphasise Customer Service Passion
Pret is all about exceptional customer service, so be ready to share stories that showcase your passion for making customers happy. Think of specific instances where you've gone above and beyond to create a positive experience for someone.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they celebrate successes. This not only shows your enthusiasm but also helps you gauge if Pret is the right fit for you.