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- Tasks: Lead a team to deliver exceptional customer experiences and maintain high standards.
- Company: Join Pret, a beloved fast-casual restaurant chain focused on quality and sustainability.
- Benefits: Earn £13.56 to £14.81 per hour, enjoy free meals, and receive 50% off food.
- Why this job: Shape culinary experiences while growing your career in a fun, fast-paced environment.
- Qualifications: Previous supervisory experience and a passion for food and customer service.
- Other info: Outstanding training opportunities with over 85% of managers promoted from within.
Join Our Team as a Front Of House Leader at Pret, London City Airport, Royal Docks, London E16 2PB GBR! Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. But that's not all - at Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
We have the following positions available right now:
- Full-time - Shifts are spread over 5 days from Monday to Sunday. You must be available from 5am
Key Responsibilities:
- Lead the team by example, showing genuine care for our customers' happiness. Driving high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
- Create personalized experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
If you have previous supervisory experience and a passion for food and customer service, apply now!
We offer:
- £13.56 to £14.81 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)
- Flexible Shifts
- Free meals while you’re working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- Earn an extra £5 when you start to work between 3am and 5am
- 28 days paid holiday (pro-rata if you’re part-time)
- Virtual GP
- Your Pret Benefits - employee discount program (Retails, Food, restaurants, Gym, etc)
- Free shoes
- Rewards for being outstanding.
- Pension scheme
- Length of service reward.
- And more...
You want career Growth?
- Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
- Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
- Use of our internal 'Opportunity Network' to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About Us:
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don’t sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.
If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!
If you want to know more about the role, benefits and Values please visit https://www.pret.co.uk/en-GB/pret-jobs
Front of House Leader - City Airport employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - City Airport
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's values and mission. This way, you can show how your passion for customer service aligns with their goals. Plus, it’ll help you stand out as someone who truly cares about being part of the team.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be interacting with customers and your team all day. Think of examples from your past experiences where you’ve gone above and beyond for customers or helped your team succeed. This will show you’re ready to lead!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It reflects your respect for the role and the company. Plus, it sets a great first impression that you’re ready to represent Pret’s high standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Front of House Leader - City Airport
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating great experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous supervisory roles or customer service experience that aligns with what we’re looking for at Pret.
Be Authentic: Don’t be afraid to show your personality! We love genuine people who can connect with our customers and team members. Let us know what makes you unique in your application.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s super easy, and we’ll get your application right into our hands!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pret's values and offerings. Brush up on their menu and any recent promotions. This shows your genuine interest in the role and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or motivated others, especially in a fast-paced environment.
✨Emphasise Customer Experience
Since the role revolves around providing exceptional customer service, think of specific instances where you’ve gone above and beyond for customers. Share these stories during your interview to highlight your commitment to customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if Pret is the right fit for you.
