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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing company with over 750 shops worldwide.
- Benefits: Earn £14.56/hour, enjoy free food, flexible hours, and great perks.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Passion for customer service and leadership experience preferred.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 11 - 18 £ per hour.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
What We’re Looking For
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About You
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We Offer
- Hourly rate is £14.56 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
Individual ways to grow
We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety
Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose
We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Cheshire Oaks employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Cheshire Oaks
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will help you understand the vibe and values, plus it shows your genuine interest in being part of the team.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be all about connecting with customers and your team. Role-play common scenarios with friends or family to boost your confidence and show off your warm personality.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle busy shifts or team conflicts. Use real examples from your past experiences to demonstrate your leadership skills and passion for customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Front of House Leader - Cheshire Oaks
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for in a Front of House Leader. Mention specific examples that showcase your leadership and people skills!
Show Your Enthusiasm: We love candidates who are excited about joining our team! Use your application to express why you want to work at Pret and how you can contribute to our mission of spreading joy and exceptional service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, dive into what makes Pret special. Familiarise yourself with their values, menu, and community initiatives. This will not only show your passion for the brand but also help you connect your experiences to their mission.
✨Showcase Your Leadership Style
As a Front of House Leader, you'll be inspiring your team. Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others or handled busy situations with grace – these stories will resonate well.
✨Emphasise Customer Service
Pret prides itself on exceptional customer service. Be ready to discuss your approach to creating memorable customer experiences. Share specific instances where you went above and beyond to make someone's day better.
✨Be Authentic and Kind
Pret values genuine warmth and kindness. During your interview, let your personality shine through. Be honest about your experiences and express your enthusiasm for helping others grow – it’s all about being your true self!
