At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a global leader in delicious food and organic coffee.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible hours.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Passion for customer service and team leadership experience.
The predicted salary is between 30000 - 40000 € per year.
Part time 8 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Unit 320 Cabot Place, Canary Wharf, London E14 4QS GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Canary Wharf, Cabot Place employer: Pret A Manger
At Pret, we pride ourselves on fostering a vibrant and inclusive work culture where passionate individuals can thrive. As a Front of House Leader in the bustling Canary Wharf, you'll enjoy flexible working hours, competitive pay, and numerous growth opportunities, including fully funded professional qualifications. With a commitment to community and sustainability, you'll be part of a team that not only serves delicious food and coffee but also makes a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Canary Wharf, Cabot Place
✨Tip Number 1
Get to know the company culture before your interview. Check out Pret's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and motivate your team. Role-play common scenarios with friends or family to build your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Be ready to share your passion for exceptional customer service during the interview. Think of specific examples where you've gone above and beyond for customers or helped your team succeed. This will show that you embody the Pret spirit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Pret family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Front of House Leader - Canary Wharf, Cabot Place
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight your leadership skills and experience. Mention specific examples of how you've inspired or mentored a team in the past – we love hearing about your successes!
Show Your Enthusiasm:Express your excitement about joining Pret and contributing to our mission. A little enthusiasm goes a long way, so let us know why you’re keen to be part of our team at Canary Wharf!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Pret.
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. Understanding 'Happy Teams, Happy Customers' and 'Doing The Right Thing' will help you align your answers with what they stand for. Think of examples from your past experiences that demonstrate these values in action.
✨Showcase Your People Skills
As a Front of House Leader, you'll be leading and inspiring your team. Be ready to share specific instances where you've successfully motivated others or resolved conflicts. Highlight your ability to create a positive atmosphere, as this is key to keeping spirits high at Pret.
✨Prepare for the Shop-Based Interview
The shop-based interview is your chance to shine in a real-world setting. Practice how you would handle busy periods, engage with customers, and support your team. Consider role-playing scenarios with a friend to build your confidence and get comfortable with the environment.
✨Bring Your Passion for Customer Service
Pret is all about exceptional customer service, so be prepared to discuss what that means to you. Share stories that illustrate your commitment to going above and beyond for customers, like those small acts of kindness that make a big difference. This will show them you're a perfect fit for their culture.
