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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a global leader in delicious food and organic coffee with over 750 shops.
- Benefits: Earn £14.81 per hour, enjoy free food, flexible hours, and great perks like 50% off when off duty.
- Why this job: Be part of a passionate team where you can grow your skills and make a real impact.
- Qualifications: Experience in leading teams and a passion for customer service are essential.
- Other info: Diverse and inclusive workplace with opportunities for professional development and community impact.
The predicted salary is between 25000 - 35000 £ per year.
Full Time
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast - it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £14.81 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- And when you’re not, you’ll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
- Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team
- Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Bristol, Queens Road... employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Bristol, Queens Road...
✨Tip Number 1
Get to know the company culture before your interview. Pret is all about kindness and passion, so show that you share these values. Research their community initiatives and be ready to chat about how you can contribute!
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and lead your team. Think of examples from your past where you've successfully motivated others or provided exceptional customer service.
✨Tip Number 3
Be prepared for a hands-on interview. You might be asked to demonstrate your coffee-making skills or handle a busy shop scenario. Show them you're not afraid to roll up your sleeves and get involved!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Pret family. Let’s make it happen together!
We think you need these skills to ace Front of House Leader - Bristol, Queens Road...
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your genuine warmth and passion for customer service.
Tailor Your Application: Make sure to highlight your leadership skills and any relevant experience in your application. Show us how you've inspired and driven teams in the past – we love a good story!
Keep It Clear and Concise: While we want to know all about you, keep your application clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's values. They’re all about happy teams and amazing standards, so think about how you can demonstrate these in your answers. Share examples from your past experiences that align with their mission of doing the right thing.
✨Showcase Your People Skills
As a Front of House Leader, being a people person is key. Prepare to discuss how you've successfully led a team or provided exceptional customer service. Think of specific instances where you spread joy or made someone's day better – those little acts of kindness matter!
✨Be Ready for Practical Scenarios
Expect to face practical scenarios during your shop-based interview. They might ask how you'd handle a busy shift or resolve a customer complaint. Practice your responses to these situations, focusing on maintaining high standards and keeping spirits high among your team.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your genuine interest in the role and the company. You could ask about opportunities for growth within Pret or how they support their teams in maintaining high standards. It’s a great way to engage and leave a lasting impression.