At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £15.10 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Opportunities for growth, diversity, and community impact await you at Pret.
- Why this job: Be part of a passionate team making a real difference in customers' lives every day.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Full time 35 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Phoenix House, 1-3 Newhall Street, Birmingham B3 3NH GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.10 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Birmingham, Newhall Street employer: Pret A Manger
At Pret, we pride ourselves on fostering a vibrant and inclusive work culture where passionate individuals can thrive. As a Front of House Leader in Birmingham, you'll enjoy competitive pay, generous benefits including free food and drink while on shift, and numerous opportunities for personal and professional growth. Join us in making a positive impact in our community while being part of a team that values kindness, exceptional service, and continuous development.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Birmingham, Newhall Street
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will help you understand the vibe and values, plus you'll get a feel for how the team operates. It’s a great way to show your genuine interest during the interview!
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you’ll need to inspire and motivate your team. Think about examples from your past experiences where you’ve led a team or provided exceptional customer service. Be ready to share these stories!
✨Tip Number 3
Be yourself! Pret values authenticity, so don’t be afraid to let your personality shine through. Share your passion for food and coffee, and how you can contribute to making customers’ days better. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there. Don’t miss out on your chance to join the Pret family!
We think you need these skills to ace Front of House Leader - Birmingham, Newhall Street
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your genuine warmth and passion for customer service.
Tailor Your Application:Make sure to highlight your leadership skills and any relevant experience. Show us how you've inspired and driven teams in the past – we love seeing examples of your impact!
Keep It Clear and Concise:While we want to know all about you, keep your application straightforward. Use clear language and avoid jargon to make it easy for us to understand your journey and aspirations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. Understanding 'Happy Teams, Happy Customers' and 'Doing The Right Thing' will help you align your answers with what they stand for. Think of examples from your past experiences that demonstrate these values in action.
✨Showcase Your People Skills
As a Front of House Leader, your ability to connect with both customers and team members is crucial. Prepare to share specific stories where you've successfully led a team or provided exceptional customer service. Highlight moments where you spread joy or made someone's day better!
✨Be Ready for the Fast Pace
Pret is known for its fast-paced environment, so be prepared to discuss how you handle busy situations. Think of times when you thrived under pressure and how you kept standards high while managing multiple tasks. This will show them you're ready for the hustle!
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how they maintain high standards. This shows your genuine interest in the role and helps you assess if Pret is the right fit for you.
