At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Opportunities for growth, diversity, and community impact await you at Pret.
- Why this job: Be part of a passionate team making a real difference in customers' lives.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Part Time 24 hours per week at Pret. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth.
This role is located in Unit 2033, Level 50 Mall South, London W12 7GR GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Battersea, St John's Road employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of Battersea, our Front of House Leaders play a crucial role in fostering team spirit and delivering outstanding customer service, all while enjoying benefits like flexible hours, generous leave, and opportunities for professional growth. With a commitment to diversity and community impact, Pret is not just a workplace; it's a place where you can truly make a difference and grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Battersea, St John's Road
✨Tip Number 1
Get to know the shop! Before your interview, pop into Pret and soak up the atmosphere. Chat with the team, observe how they interact with customers, and get a feel for the vibe. This will not only help you understand what makes Pret special but also give you some great talking points during your interview.
✨Tip Number 2
Show your passion for customer service! When you're in the interview, share specific examples of how you've gone above and beyond for customers in the past. Pret loves people who spread joy, so let that enthusiasm shine through!
✨Tip Number 3
Be ready to demonstrate your leadership skills. Think of times when you've motivated a team or resolved conflicts. Pret is all about high standards and happy teams, so showing that you can inspire others will definitely set you apart.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pret family. We can’t wait to see you on board!
We think you need these skills to ace Front of House Leader - Battersea, St John's Road
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your authentic self and share what makes you passionate about working at Pret.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Think about how your past roles have prepared you for being a Front of House Leader and how you can contribute to our team’s success.
Show Your Passion for Customer Service:We love candidates who are genuinely excited about providing exceptional customer service. Use your application to share examples of how you've gone above and beyond for customers in the past – it really makes a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, take some time to learn about Pret's values and mission. Familiarise yourself with their commitment to exceptional customer service and community impact. This will help you connect your personal experiences to what they stand for.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to inspire and mentor a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Be ready to discuss how you can bring that energy to Pret.
✨Emphasise Your People Skills
Pret is all about creating a warm and welcoming environment. During the interview, highlight your interpersonal skills and share stories that showcase your ability to connect with customers and colleagues alike. Remember, they want to see your authentic self!
✨Prepare for Practical Scenarios
Expect to engage in role-play or situational questions during the shop-based interview. Think about how you would handle busy periods, maintain high standards, and keep spirits high among your team. Practising these scenarios can give you the confidence to shine.
