At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing company passionate about food and community.
- Benefits: Earn £15.35/hour, enjoy free food, flexible hours, and 28 days leave.
- Other info: Diverse and inclusive workplace with growth opportunities and community focus.
- Why this job: Make a real impact while developing your skills in a fun environment.
- Qualifications: Passion for leadership and customer service; experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Part time 16 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Unit 1, Kimberley Way, Ashford TN24 0SD GBR.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Ashford employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in Ashford, our Front of House Leaders play a crucial role in fostering team spirit and delivering outstanding customer service, all while enjoying benefits like flexible hours, generous leave, and opportunities for personal growth through funded qualifications. Join us to be part of a community that values kindness, diversity, and making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop. Observe how the team interacts and how they serve customers. This will help you understand what it means to be part of the Pret family and give you great talking points during your interview.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and lead your team. Think about examples from your past experiences where you've successfully motivated others or provided exceptional customer service. Be ready to share these stories!
✨Tip Number 3
Show your passion for food and coffee! Pret is all about delicious offerings and great service. Be prepared to discuss your favourite Pret items and why you love them. This shows you're genuinely interested in the brand and its mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Pret team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Front of House Leader - Ashford
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to highlight your relevant experience and skills that match the Front of House Leader role. Use examples that demonstrate your leadership abilities and how you've made a positive impact in previous roles.
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and avoid jargon to ensure your points come across effectively. We want to understand your journey without any confusion!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to read it!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. Understanding 'Happy Teams, Happy Customers' and 'Doing The Right Thing' will help you align your answers with what they stand for. Think of examples from your past experiences that demonstrate these values in action.
✨Showcase Your People Skills
As a Front of House Leader, your ability to connect with both customers and your team is crucial. Prepare to share specific stories where you've successfully led a team or provided exceptional customer service. Highlight moments where you spread joy or made someone's day better!
✨Be Ready for the Fast Pace
Pret shops are known for their fast-paced environment. During the interview, be prepared to discuss how you handle busy situations. Share examples of when you thrived under pressure, whether it was during a rush at work or managing multiple tasks simultaneously.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your genuine interest in the role and the company. You might ask about team dynamics, opportunities for growth, or how Pret supports its employees in their development. It’s a great way to show you’re invested in being part of the team!
