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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Opportunities for growth, diversity, and community impact await you at Pret.
- Why this job: Be part of a passionate team making a real difference in customers' lives every day.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Full Time 35 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 5-7 Pall Mall East, London SW1Y 5BA GBR.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - 5-7 Pall Mall employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - 5-7 Pall Mall
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop. Observe how the team interacts and how they serve customers. This will help you understand what it means to be part of the Pret family and give you great talking points during your interview.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and lead your team. Think about examples from your past experiences where you've successfully motivated others or handled tricky situations. Share these stories during your interview to show you're the right fit!
✨Tip Number 3
Be yourself! Pret values authenticity, so don’t be afraid to let your personality shine through. Whether it's sharing your passion for coffee or your love for customer service, being genuine will help you connect with the interviewers and show them why you’d be a great addition to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing perks that come with working at Pret. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Front of House Leader - 5-7 Pall Mall
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your authentic self and share what makes you passionate about working at Pret.
Tailor Your Application: Make sure to customise your application to highlight your leadership skills and customer service experience. Show us how you embody our values of kindness, honesty, and generosity – it’ll make a big difference!
Show Your Passion: We love seeing enthusiasm for exceptional customer service! In your application, mention any experiences where you’ve gone above and beyond for customers or led a team to success. It’s all about spreading joy every day!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's values. They’re all about happy teams and customers, amazing standards, and doing the right thing. Show how you embody these values in your past experiences, and you'll impress the interviewers.
✨Be a People Person
As a Front of House Leader, your ability to connect with people is key. Prepare examples of how you've inspired or mentored your team in previous roles. Think about specific situations where your leadership made a difference, and be ready to share those stories.
✨Show Your Passion for Customer Service
Pret thrives on exceptional customer service, so come prepared to discuss what that means to you. Share any experiences where you went above and beyond for a customer, and how you believe small acts of kindness can create a memorable experience.
✨Practice Makes Perfect
Since the interview includes a shop-based component, consider visiting a Pret location beforehand. Observe the team dynamics and think about how you would handle busy periods. This will not only give you insights but also help you feel more comfortable during the practical part of the interview.