At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high-quality food.
- Company: Join Pret, a fast-growing company with over 750 shops worldwide.
- Benefits: Competitive salary, quarterly bonuses, 33+ days leave, and free private medical cover.
- Other info: Diverse culture, opportunities for professional growth, and a chance to make a difference.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in retail or hospitality with strong leadership skills.
The predicted salary is between 34654 - 34654 £ per year.
We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast - it's an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
Responsibilities
- Support the General Manager in overseeing daily store operations to ensure everything runs smoothly.
- Lead and motivate the team to deliver outstanding customer service and consistently high-quality food.
- Foster a positive and inclusive work environment built on teamwork and camaraderie.
- Ensure exceptional customer experiences and resolve any issues promptly.
- Assist in training and developing team members, helping them grow professionally within Pret.
- Contribute to efficient service, uphold health and safety standards, and support stock control through stock ordering, stock takes, and waste reduction.
Leaders, inspirers, and drivers of their teams, our Managers are our in‑shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them – whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
Bring your passion: share our passion for exceptional customer service.
Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Qualifications
You've got experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.
Compensation & Benefits
- Salary from £34,654
- 15% quarterly bonus
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you're with us.
- Free private medical cover, with the option to add family or partner at an additional cost.
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years.
- Life assurance at 3x annual salary.
- Loyalty award for 5, 10, 15, 20 years' service.
- Flexible Benefits Platform packed with lifestyle discounts.
- Season ticket loans.
- Healthcare cash plan.
- Financial wellbeing provisions.
- Free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support our charity, The Pret Foundation.
- Comfy free shoes to wear on shift.
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity & Inclusion
Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Culture & Purpose
Pace and variety – Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
Community and purpose – We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Front-of-House Assistant Manager — Lead Service & Growth employer: Pret A Manger
At Pret a Manger, we pride ourselves on being an exceptional employer that fosters growth and development for our team members. With a vibrant work culture that values kindness, honesty, and generosity, we offer extensive benefits including a competitive salary, generous annual leave, and opportunities for professional qualifications. Join us in a fast-paced environment where your contributions make a real difference, and enjoy the unique advantage of being part of a company that prioritises community impact and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Front-of-House Assistant Manager — Lead Service & Growth
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As an Assistant Manager, you'll be leading a team, so share examples of how you've motivated others or resolved conflicts in the past. We love to see that passion for teamwork!
✨Tip Number 3
Be ready to roll up your sleeves! Talk about your hands-on experience in retail or hospitality. Whether it’s making coffee or managing stock, showing you’re not afraid to dive in will impress us.
✨Tip Number 4
Don’t forget to highlight your growth mindset! At Pret, we value personal development, so share how you’ve learned from past experiences and how you plan to grow with us. And remember, apply through our website for the best chance!
We think you need these skills to ace Front-of-House Assistant Manager — Lead Service & Growth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see how you can spread joy and make every customer's day a little brighter.
Be Authentic:Don't be afraid to show your true self in your application. We value kindness and honesty, so share your unique experiences and what makes you, well, you! Authenticity goes a long way with us.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase any relevant experience you have in leadership roles. We love to see how you've motivated others and driven success in previous positions.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can't wait to see your application and hopefully welcome you to our Pret family!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before the interview, dive deep into Pret's values and mission. Understand their commitment to quality food and exceptional customer service. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and developed team members. Highlight how you’ve handled challenges and maintained high standards, especially during busy times.
✨Emphasise Customer Service
Pret prides itself on outstanding customer experiences. Be ready to discuss specific instances where you've gone above and beyond for customers. Share your passion for creating joyful moments, like those small acts of kindness that make a big difference.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in growth and teamwork. Ask about training opportunities or how they foster a positive work environment. This not only shows your enthusiasm but also helps you gauge if Pret is the right fit for you.
