At a Glance
- Tasks: Lead a vibrant team in delivering exceptional customer service and delicious food.
- Company: Join Pret, a fast-growing company with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible working hours.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Passion for customer service and experience in leading teams.
The predicted salary is between 30000 - 40000 € per year.
Full time 35 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in GBR Growing Good Things. Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of house and Kitchen Leader's - West London employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. With a strong focus on employee growth, we provide numerous opportunities for learning and development, including fully funded professional qualifications and flexible working hours to support your personal life. Our commitment to community and purpose, alongside generous benefits like free food, a comprehensive healthcare plan, and a loyalty award system, makes Pret a rewarding place to build your career in West London.
StudySmarter Expert Advice🤫
We think this is how you could land Front of house and Kitchen Leader's - West London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As a Front of House and Kitchen Leader, you'll be all about inspiring your team and keeping customers happy. Share examples of how you've done this in the past during your interview.
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders. Prepare to discuss how you can jump in and support your team during busy times, whether it's making coffee or managing the floor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Pret family. Let’s get you on board!
We think you need these skills to ace Front of house and Kitchen Leader's - West London
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to highlight your leadership skills and any relevant experience in the food industry. We love seeing how your background aligns with our values and the role of Front of House and Kitchen Leader.
Show Your Enthusiasm:Express your excitement about joining Pret! Mention why you’re drawn to our mission and how you can contribute to making our customers’ days better. A little enthusiasm goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's values: Happy Teams, Happy Customers, Amazing Standards, Never Standing Still, and Doing The Right Thing. Reflect on how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your People Skills
As a Front of House and Kitchen Leader, your ability to inspire and lead a team is crucial. Prepare specific anecdotes that highlight your leadership style, how you've motivated teams in the past, and any instances where you've gone above and beyond for customers. This will show your genuine passion for exceptional service.
✨Be Ready for a Fast-Paced Environment
Pret shops are known for their busy atmosphere. Think about times when you've thrived under pressure or managed multiple tasks simultaneously. Be prepared to discuss how you maintain high standards and keep spirits high during peak times, as this will demonstrate your readiness for the role.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how Pret supports its employees' development. This shows your interest in the company and helps you gauge if it's the right fit for you.
